Questions on ThL W8+ Android 4.2 MTK6589 Quad Core Smart Phone 5.0 Inch 1080P FHD Screen 12MP back camera 16G White

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• From DAVID G at 8/30/13 5:33 AM
  • I have the W8S, and the phone turns itself off when you want. I have factory reset and still the same.
    - It's a good option press the power button volume + 2 votones together soltal button ignition when leaving the image of the machine and when you leave the menu, choose to delete data EMMS?
    
    thanks, I'm very interested in solving it.
  • THL Mobile:
    Thank you for your mail.
    We will release the guide on our website.
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• From Sasa at 8/27/13 6:04 AM
  • Do you ship to Bosna And Herzegovina and how much does it cost?
  • THL Mobile:
    Thank you for your mail.
    We support shipping to Bosna and Herzegovina and we support Free shipping.
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• From Max at 8/12/13 5:23 AM
  • Hi,
    too bad it isn't OTG enabled. It's a very good phone, I arleady own it and I love it.
    But I need few things for which OTG is necessary.
    AsI want to keep a thl, I've checked few phones but I don't see in the descriptions if otg is part of them or not. Is it possible to know which models support it? Only W9?
    
    Thank you in advace and best regards,
    Massimo
  • Dear Max ,
    hello world.
    We would like to recommend you thl w9 which has OTG .
    You can click on the following link to check it out .(http://www.thlmobilestore.com/thl-w9-android-4-2-quad-core-smart-phone-5-7-inch-hd-ips-screen-8mp-front-camera.html)
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Max at 8/11/13 9:54 AM
  • Hi,
    does this support usb on the go?
    Is it possible to enable it?
    Thanks
  • Dear Max ,
    hello world.
    Thl w8+ don't support usb OTG .
    We would like to recommend you thl w9 which supports OTG .
    Please check here (http://www.thlmobilestore.com/thl-w9-android-4-2-quad-core-smart-phone-5-7-inch-hd-ips-screen-8mp-front-camera.html)
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Joseph at 8/2/13 9:07 AM
  • gd day,
    i have bought my mobile model thlW8+ about a month ago. i have found out that today all of a sudden it is not working. it is not even taking any charge.
    
    can you please help me remedy the problem as i am very worried.
    
    thanks
    joseph
  • Dear Joseph,
    hello world.
    Please hold the power button for 5-10 seconds,if still do not work,please update firmware from Computer.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Tanvir at 8/1/13 10:17 AM
  • hi,I m from Bangladesh.
    This is my favourite one brand.do u ship in Dhaka,Bangladesh? If u do,what will be the cost,and how much the time?
  • Dear Tanvir,
    hello world.
    1. We can ship it to Bangladesh .
    2.It will cost $11.6 by Register Air Mail . And Register Air Mail takes 15-25 business days .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Mar at 7/25/13 1:20 PM
  • Hola,
    El móvil es genial pero desde que lo recibí tengo un único problema: de vez en cuando la pantalla se apaga y deja de funcionar. Lo he reseteado y dejado con las características de fábrica pero sigue igual.
  • Dear Mar,
    hello world.
    Could you tell me your order number?
    Maybe you need to update firmware.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Jacob Olsen at 7/21/13 6:36 PM
  • Hi there
    Do you ship to new Zealand?
    If you do how much is shipping?
  • Dear Jacob Olsen,
    hello world.
    1. Yes, we can ship it to new Zealand .
    2.It will cost $11.6 by Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Emanuellla Neves at 7/12/13 8:57 PM
  • Olá...
    Quais os outros formatos de videos que o aparelho suporta,
    as câmeras de 5.0 MP e 12.0 MP é reais ou interpolado, o GPS é online ou offline(via satélite) e qual o valor do frete para o BRASIL?
    
    Obrigada!
  • Dear Emanuellla Neves,
    hello world.
    1.THL w8+ supports Video File Format:3GP/MPEG4
    2.It has Dual Cameras, front camera: 5MP, back camera: 12MP with flashlight
    3.It will cost $11.6 by Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From bekbolat at 7/11/13 9:54 PM
  • hello world! I help made an order, 11 days ago, but still didn’t get it.
    Order Date: June 30, 2013 Order #920003717
  • Dear bekbolat,
    hello world.
    Your order number 920003717 was sent out by HKPOST on July 3 .
    And the tracking number i s RT181914114HK . It will take about 15-25 business days .
    It is on the way, and you will receive your package soon .
    Please check below information :
    7-Jul-2013, The item (RT181914114HK) left Hong Kong for its destination on 7-Jul-2013
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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