THL W100 Android 4.2 MTK6589 Quad-Core Smart Phone 4.5 Inch IPS Screen 5.0MP Front Camera 3G GPS White

Questions on THL W100 Android 4.2 MTK6589 Quad-Core Smart Phone 4.5 Inch IPS Screen 5.0MP Front Camera 3G GPS White

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• From Marcello at 8/7/13 12:09 PM
  • I purchased this very great phone few weeks ago, very happy about it!
    The only open question I have so far is about updating the Android 4.2.1: do you plan to release any update/patch for the OS?
    If yes, please, how can download&install the updates? BTW, when can I got my new earphone? It is about 5days since i droped the order.
    
    Thank you
    Marcello
  • Dear Marcello,
    hello world.
    When we get the latest firmware from our factory ,we will release it on our website soon . Also, you can check your order package in https://www.ordertracking.com/couriers/usps-international
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From samson at 8/7/13 12:11 AM
  • Thanks for the reply.
    
    Please does W100 support OTG, can the android version be updated to the latest version (4.2.2 or 4.3) and USB on the go?
  • Dear samson,
    hello world.
    Thl w100 don't support OTG . We recommend you thl w9 (http://www.thlmobilestore.com/thl-w9-android-4-2-mtk6589t-1-5ghz-smart-phone-5-7-inch-hd-ips-screen-13mp-back-camera-otg-black.html)
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Samson at 8/6/13 2:15 PM
  • How can I get this phone in Hong Kong and what is the overall cost?
  • Dear Samson,
    hello world.
    You can purchase it from our online shop , and we can send it to Hong Kong.
    It will cost $11.6 by Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Juan at 8/6/13 8:44 AM
  • do you make a silicone shell for the THL W100?
  • Dear Juan,
    hello world,
    The silicone shell for the THL W100 have not been released by factory n ow .
    If there any news ,we will note you at the first time.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Alvaro at 8/4/13 4:56 PM
  • the THL W100 is functional in Colombia south america?
    
    Thanks.
  • Dear Alvaro,
    hello world.
    Thl w100 can work in South Africa .
    And i t supports brand 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Daniel at 8/3/13 2:43 PM
  • Hi,
    Flip case for thl w100 you have?
  • Dear Daniel,
    hello world.
    There is a leather case in thl w100 package .
    We will release the case for thl w100 on our website soon .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From EMMANUEL at 8/3/13 5:56 PM
  • Thl please come to Africa and most especially Nigeria .Why are good things hard to find . You guys know how nice this product is and you didn't want us to enjoy as well its not fair oh. Most of us are scared of shopping online . Please come to Nigeria fully. I am going to sell the smart phone i used in typing this message in expectations of your product . Please we need your devices . Thanks.
  • Dear EMMANUEL ,
    hello world.
    You can wholesale our products from us and become our distributor .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Mary at 8/2/13 4:15 AM
  • Hi, I was wondering if there will be new batteries and cases in different colours/designs for W100 soon?
  • Dear Mary,
    hello world
    There are two batteries and a leather case in thl w100 package.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From madhu at 8/2/13 6:51 PM
  • SIR I HAVE VERY INTERESTING TO BUY THIS W100 MOBILE.PLEASE TELL ME HOW TO PAY MONEY.I AM NO ACCOUNT IN PAYPAL.I AM FROM INDIA .ANDHRAPRADESH. NELLORE CITY.HOW MANY DAYS I REACH THE MOBILE.
  • Dear madhu,
    hello world.
    1. You can pay it with Paypal / credit card .
    2.Courier delivery (UPS, EMS, DHL) takes 3-7 business days depending on your destination. And Register Air Mail takes 15-25 business days .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Mary at 8/1/13 10:33 AM
  • hello world, I would request some information about the shipping to Italy.
    Do I have to pay an extra cost for the shipping? There is any tax that I have to pay when I receive the phone? can I pay with my VISA card?
    thank you.
  • Dear Mary ,
    hello world.
    1.About the customs fee, we can help you print the package below value 50USD to you ,but it also mainly depends on your local customs. It doesn't include the customs fees in the price.
    2.You can pay it with Visa Card .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Yesid at 8/1/13 6:08 PM
  • Hi, i am from Bogotá - Colombia, how much i must pay for shipping to colombia including the tax?
  • Dear Yesid,
    hello world.
    1.It will cost $11.6 by Register Air Mail to colombia .
    2.About the customs fee, we can help you print the package below value 50USD to you ,but it also mainly depends on your local customs. It doesn't include the customs fees in the price.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From remal at 7/30/13 5:37 AM
  • hi,
    could you tell me what is included in the package?
    are there any accessories for this cell phone?
    
    many thanx
    
  • Dear remal,
    hello world.
    Thl w100 package including:
    2 x 1800mAh Battery
    1 x 3.5mm Earphone
    1 x USB Cable
    1 x Charger
    1 x Screen Protector
    1 x User Manual
    1 x leather case
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Cristiano at 7/28/13 5:16 AM
  • Hi,
    There is a case in the box?
    If you sent the item in Malta, marked for a value of 50 USD and the Custom ask me for the transaction, what I have to do?
    Thanks and Regards.
    Cristiano
  • Dear Cristiano,
    hello world.
    1. There is a leather case in thl w100 package .
    2. In small and medium sized orders the whole clearance process atcustoms is taken care of for you, by the courier or freight company.We provides the necessary shipping documents.
    And we can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Baltazar at 7/27/13 12:22 PM
  • hello world, I ordered 2 W100 on July 24 and the status on my account says Processing, can you tell me the date of departure of my pack? thank you
    
    Order 920004402
  • Dear Baltazar,
    hello world.
    Please don't worry . We will sent for you today then let you know the tracking number later.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From kennedy at 7/27/13 6:18 AM
  • how and by which company do u ship ?
  • Dear kennedy,
    hello world.
    You can choose:
    - Express Air Courier: UPS, EMS, DHL
    - Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
    
  • Do you find this question helpful?  Yes   No

• From verdy at 7/27/13 4:13 AM
  • Thl w100 fantastic,amazing and very satisfied
  • Dear verdy.
    hello world.
    Thank you for your feedback .
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From HRISTIANA at 7/27/13 1:36 AM
  • hello world,
    I want to khow what is the price for 3 fones and the price to the ship for the 3 fones to Palma de Mallorca, Spain! And if the phone is diferent model, the price for the ship is diferent o the same?
    Thank you!
  • Dear HRISTIANA.
    hello world.
    It will cost $30.80 by Registered Airmail t o Spain and you can use the website checkout to preview prices.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Mohammad at 7/27/13 12:09 AM
  • Dear Sir / Madam,
    Many thanks for your time to answer all questions.
    
    Do you sell it to Iran and how much is the shipping cost?
    Also, if you sent it to Iran, how about the warranty?
    
    Many Thanks,
  • Dear Mohammad,
    hello world.
    1. We can ship it to Iran and it will cost $11.6 by Register Air Mail .
    2.Please don't worry ,before the product sent out will have a full test ,or if have something wrong , you can write an RMA and send it back directly. And we provide 12 months warranty .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From pernia02 at 7/26/13 9:55 AM
  • Film protector to thl w100??
  • Dear pernia02,
    hello world.
    Please don' t worry . There is a Film protector in thl w100 package .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From HRISTIANA at 7/26/13 5:26 AM
  • Can I order three phones, what is the price for delivery and if the model is different there be a change in the price of delivery?
  • Dear HRISTIANA,
    hello world.
    Yes, thl 100 are in stock now and you can purchase it from our online shop .
    Could you tell us where do you send it to ?
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From HRISTIANA at 7/26/13 10:31 PM
  • hello world, I am from Spain, Palma de Mallorca,
    how much I must to paid for the ship to the pack?
  • Dear HRISTIANA,
    hello world.
    It will cost $11.6 by Register Air Mail to Spain .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Pakitto at 7/25/13 5:39 AM
  • dear seller, do you have cilicon cases for this model??
  • Dear Pakitto.
    hello world.
    There are a leather case and a plastic shell in thl w100 package .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From remal at 7/25/13 3:35 AM
  • hi,
    I would like to confirm that THL W100 supports GREEK language. I also wanna know if european style charge soccet is included in the box.
    
    many thanx
  • Dear remal,
    hello world.
    1. Thl w100 supports GREEK language .
    2.Please don'tworry and we will send the suitable plug according to your country.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Anatomist at 7/24/13 2:56 PM
  • How much does it cost to deliver to Nigeria and how long?
  • Dear Anatomist ,
    hello world.
    It will cost $11.6 by Register Air Mail to Nigeria . And Register Air Mail takes 15-25 business days .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Baltazar at 7/24/13 12:33 PM
  • hello world, I just ordered 2 w100, I want to ask you if you can write a lower price than 50USD on the pack, thanks!
    
    Order # 920004402
  • Dear Baltazar,
    hello world.
    OK. We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Jose Manuel at 7/24/13 6:48 AM
  • hello world, have you got this phone in stock and ready to ship?
    
    THL W100 Android 4.2 MTK6589 Quad-Core Smart Phone 4.5 Inch IPS Screen 5.0MP Front Camera 3G GPS White
    
    Thanks.
  • Dear Jose Manuel,
    hello world.
    Thl w100 are in stock now and you can purchase it from our online shop .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From George at 7/24/13 1:04 AM
  • It is possibile to make a battery more powerfull then 1800 mah? When a silicon case will apear for this brand?
  • Dear George,
    hello world.
    1. The bigger battery for thl w100 have not been released by factory now .
    2.When we get the silicon case from our factory , we will release it on our website soon .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From nikos greece at 7/22/13 10:46 AM
  • hello world.My products with order #920003754(8 July 2013)did not come to me.i paid ems for 3-5 working days.i paid more money to take my phones in3-5 Business days.today 22-7-13 i did not take my products.I want my money back for the ems.i am waiting answers........
  • Dear nikos greece.
    hello world.
    Your package was sent out by SINGAPORE EMS on July 8.
    And the tracking number is EX009041342SG . And your package was delivered by yourself on July 23 . Have you got it ?
    Please check below information :
    23-07-2013 05:41, Item to be delivered, ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ
    22-07-2013 18:52, Item in Station, ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ
    22-07-2013 19:25, Addressee cannot be located, ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ
    21-07-2013 20:32, Receive Item At Office Of Exchange, IPS
    22-07-2013 06:14, Item to be delivered, ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ
    22-07-2013 05:30, Item arr ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ, ΔΙΑΝΟΜΗ ΚΟΜΒΙΚΟΥ ΑΘΗΝΑΣ
    22-07-2013 23:00, Item in conta ΚΑΤ.ΑΕΡΟΔΡΟΜΙΟΥ (EMS), ΚΑΤ.ΑΕΡΟΔΡΟΜΙΟΥ (EMS)
    11-07-2013 14:19, Receive Item From Customer, IPS
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Mariana at 7/22/13 10:26 AM
  • Hi,
    I'm from Italy and i wonder :
    1.can i receive the phone without supporting any costs for the shippment?
    1. if not, what is the cost for the shipment?
    2. do i have to suport another taxes when receiveing the product beside the cost of the shipment ?
    3. And if so, may the tax differ from one country to another?
    
    thank you!
  • Dear Mariana,
    hello world.
    1. You can choose Airmail Singapore Post (no tracking number 15 - 25 business days) $0.00
    2.About the customs fee, we can help you print the package below value 50USD to you ,but it also mainly depends on your local customs. It doesn't include the customs fees in the price.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
    
  • Do you find this question helpful?  Yes   No

• From Nicu rota at 7/21/13 11:05 AM
  • hello world,
    there are any others colors for this phone please than black and white? do you hav a reseler here in romania? about the waranty how we repair?the shping cost for romania how much are please? If we use DHL or TNT how much could be?Thanks
  • Dear Nicu rota,
    hello world.
    1.The other color for thl w100 have not been released by factory now.
    If there any news ,we will note you at the first time.
    2.I regret that we have no dealer or re-seller in romania.You can purchase this directly from our online shop.
    3.Please don't worry ,before the product sent out will have a full test ,or if have something wrong , you can write an RMA and send it back directly. We provide 12 months warranty .
    4. It will cost $55.21 by Express to Romania
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Rj at 7/21/13 11:26 PM
  • hello world I'm wondering if there's any way to get this phone to work on telus in Canada. It's wcdma 850 & 1900. I see those are available on the 2g.. I was hoping to find a way to make it work
  • Dear Rj,
    hello world.
    Thl w100 supports brand 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Matt at 7/21/13 11:18 PM
  • Hi, do you ship to New Zealand? And if so, do you include a power socket adaptor?
  • Dear Matt
    hello world.
    1.Yes, we can ship it to New Zealand
    2.We will send the suitable plug according to your country .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Curious at 7/21/13 8:03 PM
  • Will the phone work on US carriers T Mobile and/or AT&T?
  • Dear Curious,
    hello world.
    Thl w100 supports brand 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From muhammed at 7/18/13 9:48 AM
  • Sir
    What Is the payment method as iam in abu dhabi can I pay in DHS on delivery
  • Dear muhammed,
    hello world.
    I am so sorry that we don't accept cash on delivery at present .
    And you can pay it with Paypal / Credit Card .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Ari at 7/17/13 7:55 AM
  • Is there a manufacturer's warranty on the device W100? How long? How does it work exactly if I live in Israel?
  • Dear Ari,
    hello world.
    1. All thl mobile have 12 months warranty .
    2. It can be work in Israel .
    And it supports brand 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Nikos at 7/17/13 6:56 AM
  • My order is 920003847 from 7/4/13 and the the tracking number is EX009039984SG from www.speedpost.com.sg. When will i receive my item? The Shipping Method is DHL/EMS/UPS Express Shipping (3 to 5 business days) - Express.
    Thank you and wait for an answer.
    
    Nikos Tsaklidis
  • Dear Nikos,
    hello world.
    Your order number 920003847 was sent out by SINGAPORE EMS on July 8.
    And the tracking number is EX009039984SG . Please contact your post office in time ,maybe your package was there.
    Please check below information :
    12/07/2013 15:34, Handover to Airline
    11/07/2013 18:12, Processing at Air Transit Center
    11/07/2013 14:00, Processing at Sorting Centre
    11/07/2013 10:07, Acknowledged at Transit Centre
    09/07/2013 11:30, Shipments in transit from Origin
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Johnnie at 7/16/13 1:08 PM
  • hello world,
    Can the W100, or any other THL can support tethering, or serving as a Hotspot for internet to other devices?
    Thank you.
  • Dear Johnnie,
    hello world.
    Please don't worry and thl w100 supports tethering
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Geert at 7/16/13 11:03 AM
  • Can I order a ThL W100 black? I only find the white version.
  • Dear Geert,
    hello world.
    Thl w100 in black color are in stock now ,and you can purchase it from http://www.thlmobilestore.com/thl-w100-android-4-2-quad-core-smart-phone-4-5-inch-ips-screen-5-0mp-front-camera-1gb-4gb-black.html
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Mark at 7/16/13 6:39 AM
  • Are you able to ship a phone to a P.O. Box address in Zambia? I live in Australia and would like to buy a phone to my friend as a gift.
  • Dear Mark ,
    hello world.
    We can ship it to Zambia , and you can purchase this directly from our online shop.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Sérgio at 7/16/13 6:56 PM
  • Silicon Cases? When?
  • Dear Sérgio,
    hello world.
    The Silicon Cases for thl w100 has not been released by factory now .
    If there any news ,we will note you at the first time.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Clint at 7/15/13 11:27 AM
  • Good day.
    Does the w100 support HSDPA?
    
    Thank you
  • Dear Clint,
    hello world.
    Yes, thl w100 supports HSDPA
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Kay at 7/15/13 8:37 AM
  • I just contacted THL office in Lagos Nigeria but they out of stock, can you ship more down here in Nigeria?
  • Dear Kay,
    hello world.
    We can ship it to Nigeria and you can purchase this directly from our online shop.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Superdry at 7/12/13 1:25 AM
  • Hi
    
    1) Are the Kingston cards class 4 or class 10?
    2) Please confirm the device can support 32GB card,
    3) Please confirm the device comes with a case and can we see a photo?
    
    Cheers....Superdry.
    
  • Dear Superdry,
    hello world.
    1. Kingston card is class 4
    2.Thl w100 supports TF card up to 16GB extended
    3.There is a leather case in the package.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Brianna at 7/12/13 9:06 PM
  • Will this phone work with Straight Talk 3G? And will it operate on 1900 MHz bands?
  • Dear Brianna ,
    hello world.
    No, it supports 3G: WCDMA 850/2100MHz
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Julio at 7/11/13 8:55 AM
  • Iam from El Salvador, Centroamerica, how much it will cost the shipping?
    Thx
  • Dear Julio,
    hello world.
    It willcost $11.6 by Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Amihai from Israel at 7/10/13 10:44 AM
  • Hi
    
    Does the THL W100 Android 4.2 MTK6589 Quad-Core Smart Phone 4.5 Inch IPS Screen support Hebrew?
    
    Amihai
  • Dear Amihai from Israel,
    hello world.
    I am so sorry that thl w100 don't support Hebrew language .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Takis at 7/9/13 2:14 PM
  • Does the "THL W100 Android 4.2 MTK6589 Quad-Core Smart Phone 4.5 Inch IPS Screen" support the Greek language?
    How long would it take to arrive in Athens, Greece & how much would it cost?
    Thanks a lot.
  • Dear Takis,
    hello world.
    1. Yes, thl w100 supports Greek language .
    2.It will cost $11.6 by Register Air Mail . And Register Air Mail takes 15-25 business days .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Kay at 7/9/13 6:18 AM
  • What wil it cost ship thru dhl to Nigeria
  • Dear Kay,
    hello world.
    It will cost $55.21 by DHL to Nigeria.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
  • Do you find this question helpful?  Yes   No

• From Joan at 7/9/13 2:03 AM
  • There flip covers or cases for this phone (THL W100)? What is the reference?
  • Dear Joan,
    hello world.
    Yes, there is a leather case in thl w100 package .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From rABEL at 7/8/13 4:41 AM
  • Can you ship it to pakistan, Lahore.
    
  • Dear rABEL,
    hello world.
    Yes, we can ship it to pakistan and it will cost $11.6 by Register Air Mail
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Nikos at 7/8/13 2:38 AM
  • Please who is the tracking number for my order 920003847 from 7/4/13?
  • Dear Nikos,
    hello world.
    The tracking number is EX009039984SG by SINGAPORE EMS .
    And you can track it from www.speedpost.com.sg
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Elisa at 7/7/13 3:17 AM
  • Hi,
    I would like to know if it's possible to use a 32 GB TF memory card on this phone or the maximum is just 16 GB.
    Thank you.
    Elisa
  • Dear Elisa,
    hello world.
    Thl w100 supports TF card up to 16GB extended .And it can not supports 32 GB TF card at present .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From daniel at 7/7/13 2:46 AM
  • I have doubt about the camera, I read on other sites that its characteristics are inferior to those that promote on this site.
    
    I would like to know how many megapixels you
    
    -Front camera
    
    -Back camera
    
    ?
  • Dear daniel,
    hello world.
    Thl w100 have Dual Cameras, front camera 8.0MP, back camera 12.0MP with flashlight and auto focus.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Pau Fayos at 7/6/13 9:09 AM
  • Hola , quisiera saber si la camara trasera de este modelo w 100 es de 12MP ,si lleva cover case el paquete para este modelo , si tiene soporte tecnico en la web oficial y si en la factura para el envio me podrian poner el 50% del valor real para pagar el 50% de tasas en mi pais ( para dos unidades)
    gracias.
  • Dear Pau Fayos,
    hello world.
    Thl w100 have Dual Cameras, front camera 8.0MP, back camera 12.0MP with flashlight and auto focus.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Nikos at 7/6/13 6:36 AM
  • Do you have any customer support in Greece.
    There are shops here that sell THL products.
  • Dear Nikos,
    hello world.
    I regret that we have no dealer or re-seller in Greece.Please don't worry . You can purchase this directly from our online shop.
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Matias Pizarro at 7/6/13 8:35 PM
  • Hi,
    I'm from Chile and I'm really interested in this product. I have some doubts, though, first, does it have a garanty? even if I am in Chile ?
    second, approximately.. how much time does it take to arrive to my country? (my son soon be birthday and I need this device urgently)
    third, how much is the shipping?
    fourth, will I lost garanty if I install ROMs or if I modify the software on this device?
    
    Reggards,
    Thank you very much :D
    
    (If you will contact me, do it in my Facebook profile: fb . com/matyrock)
    Bye :)
  • Dear Matias Pizarro.
    hello world.
    1.Please don't worry ,before the product sent out will have a full test ,or if have something wrong , you can write an RMA and send it back directly.And we provide 12 months warranty .
    2.Courier delivery (UPS, EMS, DHL) takes 3-7 business days depending on your destination. And Register Air Mail takes 15-25 business days .
    3.It will cost $11.6 by Register Air Mail to Chile .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From saulo at 7/5/13 7:27 PM
  • good night
    
    I need a battery to thl w100, please I am with the phone stopped due to lack of battery ..... urgent need of support.
  • Dear saulo,
    hello world.
    We will release the battery for thl w100 on our website soon .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From Julia at 7/4/13 8:28 AM
  • How long will it take to deliver the parcel to Russia, Taganrog city?
  • Dear Julia,
    hello world.
    Courier delivery (UPS, EMS, DHL) takes 3-7 business days depending on your destination. And Register Air Mail takes 15-25 business days .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From salvador at 7/4/13 7:33 AM
  • quisiera me informaran cuando le lleguen en negro gracias
  • Dear salvador,
    hello world.
    Thl w100 in black color are in stock now ,and you can purchase it from http://www.thlmobilestore.com/thl-w100-android-4-2-quad-core-smart-phone-4-5-inch-ips-screen-5-0mp-front-camera-1gb-4gb-black.html
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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• From sandra at 7/3/13 10:31 AM
  • hola buenas tardes me gusto este equipo me gustaría saber si tienen envíos a mexico y cuanto es el costo en pesos mexicanos ya con envió? gracias
  • Dear sandra,
    hello world.
    1. Thl w100 are in stock now .
    2.We can ship it to mexico . And It will cost $11.6 by Register Air Mail .
    Thanks for your requirement.
    Any other question, contact us any time.
    Best regards!
    
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