ThL T11 Smartphone MTK6592 2GB 16GB 5.0 Inch FHD Gorilla Glass 8MP camera Black

Questions on ThL T11 Smartphone MTK6592 2GB 16GB 5.0 Inch FHD Gorilla Glass 8MP camera Black

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• From stephen s at 10/22/14 3:27 AM
  • hello world my THL T11's GPS doesn't work properly how can you configure, fix the issue. I have seen on many forums that this is a common problem with this model?
  • THL Mobile
    Thank you for your mail.
    You can try this method:
    Click Settings - location information - information switch open position - will pop up a window of consent record location information - Click consent. When entering into the positioning web maps or software will pop up a "know your location information" window. Click to share location information.
  • Do you find this question helpful?  Yes   No
• From David Dario at 10/22/14 5:02 PM
  • I bought my phone a few months ago and the Wi-fi is not working, when I try to turn on the wi-fi It keeps stocked in Turning Wi-Fi On
  • THL Mobile
    Thank you for your mail.
    The phone can not connect WiFi, you can try this method:
    1, open WIFI,
    2, click the WIFI access point name you want to connect.
    3, then enter the password input method to hide what you will find "Show password" and "Show advanced options."
    4, check - Show Advanced Options.
    5, click the drop-down will appear "IP setting."
    6, the options in the DHCP changed - static.
    7, later changed to static, fill in the IP address, gateway
  • Do you find this question helpful?  Yes   No
• From Andrea at 10/20/14 4:26 AM
  • We have believed in THL. Now THL must listen to us .. released Android 4.4 for the T11
  • THL Mobile
    Thank you for your mail.
    We will release as soon as possible THL T11 Android 4.4 firmware.
  • Do you find this question helpful?  Yes   No
• From Dima at 10/20/14 4:06 AM
  • tell me yes or no! Will kitkat????!!!!!!!
  • THL Mobile
    Thank you for your mail.
    We will release as soon as possible THL T11 Android 4.4 firmware.
  • Do you find this question helpful?  Yes   No
• From Paulo at 10/18/14 2:51 PM
  • hi!!! when i can uptade my thl t11 to android 5.0 lollipop... ??
  • THL Mobile
    Thank you for your mail.
    ThL not released THL T11 Android L firmware.
  • Do you find this question helpful?  Yes   No
• From Gustavo at 10/17/14 11:13 AM
  • Hi there. Is the battery from T11 the same as the T100s. I bought a T11 and I'm planning to order a T100s from you. Can I buy only one extra backup battery for both?
  • THL Mobile
    Thank you for your mail.
    Yes, You can buy an extra backup battery.
  • Do you find this question helpful?  Yes   No
• From Chavo del 8 at 10/15/14 2:11 PM
  • I received a messeage 2 days ago, saying that t11 will get kk in 5 days, Why you hace not posted in the webpage??? Is it true???
  • THL Mobile
    Thank you for your mail.
    THL official no release of the Android 4.4 Kitkat firmware, You see the firmware may be customized.
  • Do you find this question helpful?  Yes   No
• From Jakub at 10/15/14 10:22 AM
  • On the THL T11 will be Android 4.4 or 5.0 ?
  • THL Mobile
    Thank you for your mail.
    When we got the THL T11 Android 4.4 and Android L latest firmware, we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Chavo del 8 at 10/13/14 3:14 PM
  • When are we getting KK???
  • THL Mobile
    Thank you for your mail.
    We will publish on our website.
  • Do you find this question helpful?  Yes   No
• From Cosmin at 10/10/14 8:59 PM
  • How do i set the default to SD card in camera settings?
  • THL Mobile
    Thank you for your mail.
    In setting==> storage ==> stored by default.
  • Do you find this question helpful?  Yes   No
• From Cosmin at 10/9/14 5:56 AM
  • How to set my camera to make SD Card my default for pictures and Videos?
  • THL Mobile
    Thank you for your mail.
    Please set the default storage location to SD card.
  • Do you find this question helpful?  Yes   No
• From Cosmin at 10/9/14 1:26 AM
  • How to save my pictures or videos in a default folder in the sd card or phone storage?
    
  • THL Mobile
    Thank you for your mail.
    Please set the default storage location to SD card.
  • Do you find this question helpful?  Yes   No
• From neri at 10/7/14 11:09 PM
  • does it really really support usb-otg? i learned my lesson from Thl T6s..
  • THL Mobile
    Thank you for your mail.
    THL T11 phone support OTG.
  • Do you find this question helpful?  Yes   No
• From Baila at 10/3/14 6:47 PM
  • I have a 32 GB sd card the phone read it but there are times when the phone does not recognize the sd card anymore.
    What can be the cause?
  • THL Mobile
    Thank you for your mail.
    Please check whether the SD is loose.
  • Do you find this question helpful?  Yes   No
• From Matteo at 10/1/14 8:15 AM
  • How to take screenshots with HTL T11?
    Thanks
  • THL Mobile
    Thank you for your mail.
    You can download the screenshot apps from play store .
  • Do you find this question helpful?  Yes   No
• From Дима at 9/28/14 12:17 PM
  • Будет или нет android 4.4 для thl t11?
  • THL Mobile
    Thank you for your mail.
    THL official has not released the T11 Android 4.4 kitkat firmware, if released, we will be the first time to upload to the site.
  • Do you find this question helpful?  Yes   No
• From Cosmin at 9/21/14 12:52 PM
  • Why the sound in the headphones is very unclear.
    What is the best configuration for the equalizer to make the sound good for music?
    
  • THL Mobile
    Thank you for your mail.
    It should be Headset poor contact caused the sound is not clear.
  • Do you find this question helpful?  Yes   No
• From davegase at 9/21/14 11:29 AM
  • Thank you for your reply to my original question!
    i already know i can buy from pompmall as i recently purchased the thl t5s.
    i am very happy with it,so i came back to your website to compare your other phones and prices.
    as you have stopped showing prices it makes it much more difficult to make a comparison!
    if i go to pompmall they dont show the complete range in one place like you do on your site.
    this means you may loose potential sales !!
    until you stopped showing prices i could not fault your website,it was excellent.but now without prices i don't feel i could recommend your site to friends and colleagues.
    however, i would recommend your phones!
    
    So why have you stopped showing prices?
  • THL Mobile
    Thank you for your mail.
    Thanks for your advice.
  • Do you find this question helpful?  Yes   No
• From davegase at 9/20/14 12:38 PM
  • why are there no prices for the phones on your website ?
  • THL Mobile
    Thank you for your mail.
    You can buy here: http://www.pompmall.com/thl-t11-mtk6592-octa-core-android-4-2-2gb-16gb-smartphone-5-0-inch.html
  • Do you find this question helpful?  Yes   No
• From alex at 9/20/14 12:35 AM
  • you got the latest android 4.4 kitkat for thl t100s....... so we have thl t11??????? you won't release on your web????
  • THL Mobile
    Thank you for your mail.
    When we got the THL T11 latest Android 4.4 firmware, we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Ben C at 9/18/14 2:53 PM
  • may i know the cost for one piece, shiping cost to Nigeria, means of payment?
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Nigeria is 11.0USD by Airmail,
    We support Paypal and Wire Transfer. You can use your Credit Card through Paypal / credit card /wire transfer.
  • Do you find this question helpful?  Yes   No
• From jason at 8/31/14 2:28 PM
  • Hi.. So i have 3 Questions?
    
    1. How LOUD is your thl t100s phone speaker? and QUALITY?
    
    2. Does your Gps Work Great? Cause iv tryd out elephone p6i Damn Gps is messed up So i just want to know how this device is working? im saving up and plan to get one here in Namibia... the guy say it will take about 3 weeks time for them to get it but i want to know Before i order one ???
    
    3. Are you guys Ever going to Update Your Firmware on this Device? android 4.4? or at lease android 4.3?
    
  • THL Mobile
    Thank you for your mail.
    THL T100S mobile phone speaker is of good quality,
    THL T100S phone GPS is good,
    THL T100S phone come with Android 4.2, when we got the Android 4.4 latest firmware, we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Darío at 8/28/14 7:18 PM
  • I have just purchased the phone through your site, but redirected to pompmall.com. Is it OK ?
    I should need the phone shipped with charger, Australian standard. Are you able to provide this?
    Best regards
    Darío
    
  • THL Mobile
    Thank you for your mail.
    Yes, You can buy on the pompmall.com website,
    We will send the suitable plug according to your country.
  • Do you find this question helpful?  Yes   No
• From Vagelis Minas at 8/27/14 7:02 AM
  • My brother has this phone for about a month. The camera is amazing!!! Maybe it's sounds weird, but compared to my Sony Z1, surprisingly takes better photos.
    
    I have a question. How this happens?
    The camera sensor is by Sony? And if not, what sensor is used?
    
    i'm waiting with interesting
    
    Thank you!
  • THL Mobile
    Thank you for your mail.
    The camera sensor is not by Sony.
  • Do you find this question helpful?  Yes   No
• From Donis at 8/21/14 12:49 AM
  • while installing internet preferences phone asks for pin "please input PIN". Tried to enter 0000 with no luck. What is default PIN then?
  • THL Mobile
    Thank you for your mail.
    PIN code is 1234, If you enter the wrong, please do not try, the phone will be locked.
  • Do you find this question helpful?  Yes   No
• From strahinja at 8/20/14 10:14 AM
  • i want to buy t11.from wich site is best for me to buy it because when i click buy it here he redirect me to another site.and i am from serbia can u lower price for customs.
  • THL Mobile
    Thank you for your mail.
    We will print your package value under 50USD, but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From winar kotjo at 8/17/14 9:01 PM
  • Which model have 2 simcard slot with 3G both active and have more than 3 GB ram?
    Price for that item also freight charge to Indonesia.
    as you know that custom charge here is very high how to minimize the custom charge.
    
    thanks
  • THL Mobile
    Thank you for your mail.
    3GB RAM phone here: http://www.pompmall.com/huawei-honor-6-4g-fdd-android-4-4-octa-core-3gb-16gb-dual-sim-smartphone-5-inch.html
    The shipping cost to Indonesia is 11.0USD by Airmail.
  • Do you find this question helpful?  Yes   No
• From Stelios Bigdelis at 8/9/14 2:40 PM
  • Hi.
    I want to buy THL T11s.
    Is possible free shipping to Greece and how many days must waiting?
    Also is it possible to send the item as gift or low price for no taxes?
    
    Thank you.
  • THL Mobile
    Thank you for your mail.
    We support free shipping via Registered Air Mail without the tracking number 15-25 working days around to arrive at you,
    We are not sure about your local customs, but we can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From Gracious at 8/8/14 9:42 PM
  • Hi there, I woul like to know how much is shipping to Colombia and how long does it take for me to receive it aprox.?
    
    Thanks!
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Colombia is $11.0 via Singapore post with the tracking number 10-25 working days around to arrive at you.
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 8/6/14 11:52 AM
  • Hi, you say that in the factory are tested the Android 4.4 update for this device, it's that true?
    Thanks!
  • THL Mobile
    Thank you for your mail.
    We have consulted the THL companies, now there is no reply to us.
  • Do you find this question helpful?  Yes   No
• From alex at 8/4/14 3:47 AM
  • What is the sar of thl t 11? is it legal in Greece ?
  • THL Mobile
    Thank you for your mail.
    THL T11 phone's SAR is 0.048w/kg.
  • Do you find this question helpful?  Yes   No
• From youzney at 8/2/14 6:51 AM
  • I have a weak battery from where i can get another battery or can i use the battery of another phone?
  • THL Mobile
    Thank you for your mail.
    Original THL T11 Smart Phone Battery 2750mAh: http://www.thlmobilestore.com/original-thl-t11-smart-phone-battery-2750mah.html
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 8/1/14 6:23 PM
  • IT'S 100% SURE THAT THIS PHONE WILL GET THE ANDROID 4.4 UPDATE?
  • THL Mobile
    Thank you for your mail.
    THL official has not released the Android 4.4 kitkat firmware, if released, we will be the first time to upload to the site.
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 8/1/14 6:22 PM
  • Hi, doesn't have free shipping to this product to New York? Once I get my phone, how can I contact the after-sale customers service?
  • THL Mobile
    Thank you for your mail.
    We support free shipping to New York,
    here after-sale customers service: http://www.thlmobilestore.com/contacts/
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 7/31/14 1:59 PM
  • Hi, I want to know about the warranty how is that? Before send the product can you check that the phone works 100% perfect and has no problems? Which shipping method do you offer and how long it will take to arrive to New York?
    Thanks!!
  • THL Mobile
    Thank you for your mail.
    We will have fully test before we send, all our Android Device come with 12 months warranty, If any problems ,please contact our after-sale customers service any time,
    The shipping cost to New York is $11.60 via Singapore post with the tracking number 10-25 working days around to arrive at you.
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 7/31/14 1:03 PM
  • Hi, does this phone have Spanish language? And a LED light for notifications when arrive a message or a phone call??
    Thanks!
  • THL Mobile
    Thank you for your mail.
    ThL T11 phone support Spanish language,
    ThL T11 have LED notifications.
  • Do you find this question helpful?  Yes   No
• From Ahmad at 7/31/14 10:10 AM
  • Good evening
    How much it cost to ship to Palestine
    Is it possible to contract with you to be the exclusive agent for your THL Mobile in Palestine
    
    
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Palestine is 11.60USD by Airmail,
    please tell us the phone model and number you need, we send you quotes.
  • Do you find this question helpful?  Yes   No
• From Tareq at 7/31/14 9:48 AM
  • هل من الممكن الشحن الى السودان- الخرطوم؟
    وكم تكلفة الشحن؟
    وكم المدة التي يستغرقها التلفون للوصول ؟
    وما هي التطبيقات التي تأتي مثبتة مع الهاتف؟
    وهل يأتي تطبيق Google play مثبت أم لا ؟.
  • THL Mobile
    Thank you for your mail.
    We support shipping to Sudan, The shipping cost to Sudan is $11.60 via Singapore post with the tracking number 10-25 working days around to arrive at you, ThL T11 is pre-installed with Google Play Store.
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 7/30/14 11:45 AM
  • Hi, It's 100% SURE that this phone will be update to Android 4.4?
    Will keep updating after that?
    Thanks
  • THL Mobile
    Thank you for your mail.
    ThL T11 will be updated.
  • Do you find this question helpful?  Yes   No
• From harsh at 7/30/14 2:03 AM
  • whether black available now? what will be the total cost in Indian Currency including shipment?
  • Thl Mobile :
    Thank you for your mail .
    ThL T11 Smartphone black version is in stock and ready to send now .
    The shipping cost is $11 via Singapore post and the total is $224.59
  • Do you find this question helpful?  Yes   No
• From Matias Gonzalez at 7/29/14 8:50 AM
  • Hi, Can you send me this phone but with Android 4.4 Kit Kat Update?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From mrfrakk at 7/29/14 8:14 AM
  • when will support?
    as if the device does not officially exist
  • THL Mobile
    Thank you for your mail.
    THL T11 phone is in stock and ready to send.
  • Do you find this question helpful?  Yes   No
• From Bullet at 7/27/14 4:40 AM
  • Good afternoon. Where can I download the open source code for thl t11?
  • THL Mobile
    Thank you for your mail.
    I'm sorry, THL no release open source code.
  • Do you find this question helpful?  Yes   No
• From youness at 7/27/14 10:08 PM
  • Where does thl made?
  • THL Mobile
    Thank you for your mail.
    China, Shenzhen
  • Do you find this question helpful?  Yes   No
• From ks at 7/26/14 3:10 AM
  • hi, is the Accessories T11 same as T100s? Is it able postage to malaysia? able to native 3g video call?
    
    thanks
  • THL Mobile
    Thank you for your mail.
    Yes, the Accessories T11 same as T100s,
    The shipping cost to Malaysia is 11.60USD by Airmail,
    ThL T11 support 3G video call.
  • Do you find this question helpful?  Yes   No
• From Chavo del 8 at 7/25/14 1:37 PM
  • Please release the update (kit-kat) and solve all the bugs.
    
    Is has being so long since you guys said you were going to release it soon.
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
    
  • Do you find this question helpful?  Yes   No
• From mehdi at 7/25/14 1:19 AM
  • hi its battery capacity is 2750?
  • THL Mobile
    Thank you for your mail.
    Yes, THL T11 phone battery is 2750mAh.
  • Do you find this question helpful?  Yes   No
• From Tamer at 7/24/14 3:01 PM
  • Dear Sir,
    First thanks for your support; i have received my THL t11 phone today
    but i received breakage with Protective case not Flip Cover, now i want to buy one but i cannot find THL T11 Flip Cover, do THL T100S Flip Cover can be suitable or what do you advance?
    Thanks
  • THL Mobile
    Thank you for your mail.
    THL T100S Flip Cover suitable for thl t11.
  • Do you find this question helpful?  Yes   No
• From Jim at 7/24/14 10:56 AM
  • I have a problem with my sim card slot 1. I tried other sim cards in the same slot and i had the same problem. Sometimes i have signal and sometimes not. Should i make any new setting? Is there any firmware upgrade?
  • THL Mobile
    Thank you for your mail.
    THL T11 official firmware: http://pan.baidu.com/s/1jGHYpX8
  • Do you find this question helpful?  Yes   No
• From subomi at 7/23/14 5:09 AM
  • Do u ship to Ireland? Will I get the right charger aswell
    Thx
  • THL Mobile
    Thank you for your mail.
    We support shipping to Ireland,
    We will send the suitable plug according to your country.
  • Do you find this question helpful?  Yes   No
• From felipe at 7/22/14 4:22 PM
  • Tengo 2 meses con este equipo y solo le falta un pequeño detalle para ser excelente y eso es KIT-KAT, por favor alguna fecha para la actualizacion de android, sin serlo me siento obsoleto con mi super equipo. una fecha aproximada
    GRACIAS
  • THL Mobile
    Thank you for your mail.
    THL official has not released the T11 Android 4.4 kitkat firmware, if released, we will be the first time to upload to the site.
  • Do you find this question helpful?  Yes   No
• From Amr ehab at 7/22/14 5:54 AM
  • هل من الممكن الشحن الي مصر و كام سعر الشحن
  • THL Mobile
    Thank you for your mail.
    We support shipping to Egypt and the shipping cost is 11.0USD.
  • Do you find this question helpful?  Yes   No
• From Amr ehab at 7/22/14 5:50 AM
  • هل يوجد شحن لمصر
    
  • THL Mobile
    Thank you for your mail.
    We will print your package value under 50USD, but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From جوجي at 7/20/14 5:00 AM
  • هل يوجد شحن لسعودية وكم يكلف لو سمحتم
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Saudi Arabia is 11.0USD by Airmail,
    Our price is FOB price,we will print your package value under 50USD, but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From ali at 7/19/14 4:34 PM
  • You must update thl t11 android to 4.4 kit kat. If you want Competition with other Brands like samsung,htc,sony.....you can the best. I belive you
  • THL Mobile
    Thank you for your mail.
    Yes, I very much hope that THL official release Android 4.4 firmware,
    When we got the Android 4.4 latest firmware update,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From omer_al_joboory at 7/19/14 7:05 PM
  • hi iam from iraq can i buy thl t11 and how can i recive and what cost to arrive to iraq
  • Thl Mobile :
    Thank you for your mail .
    The shipping cost to Iraq is $11.6 via Singapore post with the tracking number 15-25 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From john at 7/17/14 11:29 AM
  • hi i m from greece how can i order THL T11 WHITE with dhl , to come as soon as possible? is it coming with a plastic case and screen protector?
  • THL Mobile
    Thank you for your mail.
    THL T11 phone is in stock and we support shipping by DHL,
    THL T11 phone come with a plastic case and screen protector.
  • Do you find this question helpful?  Yes   No
• From Uwe at 7/16/14 9:44 AM
  • Hi, I am using the t11and its wonderful.
    Does it Works with qi standard? I want to charge wireless.
    Thanks
  • THL Mobile
    Thank you for your mail.
    THL T11 does not support charge wireless.
  • Do you find this question helpful?  Yes   No
• From Ferrod at 7/13/14 3:29 PM
  • Pueden enviar el Thl T11 a La Paz Bolivia, Sudamerica, cuanto es el costo??
  • THL Mobile
    Thank you for your mail.
    We support shipping to Bolivia and the shipping cost is 11.60USD, and we support free shipping.
  • Do you find this question helpful?  Yes   No
• From Dimitris at 7/13/14 11:49 PM
  • Hi,
    
    What is the SAR value of this phone?
  • THL Mobile
    Thank you for your mail.
    THL T11 phone's SAR is 0.645w/kg.
  • Do you find this question helpful?  Yes   No

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