THL W100S Android 4.2 MTK6582m 1.3GHZ Quad-Core SmartPhone 4.5 Inch IPS Screen White

Questions on THL W100S Android 4.2 MTK6582m 1.3GHZ Quad-Core SmartPhone 4.5 Inch IPS Screen White

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• From zambi at 9/29/14 9:02 AM
  • hello world,
    in news category you have published instruction how to upgrade android with a highlighted text "ONLY MT6592 + Motherboard 1363GH".
    its this upgrade possible for MT6582.
    thanks in advance
  • THL Mobile
    Thank you for your mail.
    No, This firmware is not suitable for MT6582.
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• From Irene at 9/29/14 6:34 AM
  • hello world!I have just get THL W100S as a gift but I can not connect with Wi-Fi.
    Also,I can not transfer my phone catalogue from the previous phone to the new one.
    
    Please advise.
    
    Thank you
  • THL Mobile
    Thank you for your mail.
    Please set the WiFi again.
  • Do you find this question helpful?  Yes   No
• From jenia at 9/19/14 10:51 AM
  • Hi! I have 4 thl phones and in all I have one problem. After some time phone stop see flash card, I do restart and all came back. Why it's happens? If have solution for this problem?
  • THL Mobile
    Thank you for your mail.
    May be poor contact.
  • Do you find this question helpful?  Yes   No
• From Richard at 9/9/14 7:45 AM
  • Do you do repairs? We have a THL W100 and nobody in Ireland or UK will touch it - I have been in touch with THL in China and as yet not much help. THL's are a great phone but if there is nowehere to have them repaired they become very expensive as throw away items!
    
    Cheers, Richard
  • THL Mobile
    Thank you for your mail.
    Could you kindly tell us your order number?
    All are under one year warranty. (Excluding the accessories).
  • Do you find this question helpful?  Yes   No
• From Myrto at 8/25/14 4:32 AM
  • hello world! Does thl w110s have a guarantee?
  • THL Mobile
    Thank you for your mail.
    All are under one year warranty. (Excluding the accessories). If any problems,pls contact our after-sale customers service any time .
  • Do you find this question helpful?  Yes   No
• From rodger at 8/7/14 8:33 PM
  • Can you please e-mail me when factory releases user manual in English to download for the THL W100S. Thanks Much!
  • THL Mobile
    Thank you for your mail.
    When we got the THL W100S English user manual, we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Fernando Silva at 8/4/14 6:35 AM
  • I am having a problem using the camera and the torch light. It says "Conection with the camera not possible".
    How can i solve this?
    
  • THL Mobile
    Thank you for your mail.
    Please download the firmware upgrade.
  • Do you find this question helpful?  Yes   No
• From Gilvan at 8/3/14 9:10 AM
  • how much is the price W100S + shipping for zip 60,740,550 accept paypal payment
  • THL Mobile
    Thank you for your mail.
    We support free shipping.
    We support Paypal and Wire Transfer. You can use your Credit Card through Paypal / credit card /wire transfer.
  • Do you find this question helpful?  Yes   No
• From jaime at 7/30/14 5:55 PM
  • hello world, I have a thl W100S, long ago I have problems with wifi, does not recognize me or networks networks come and go, and probe to restore the original factory rom but still the same, is there any solution?
  • Thl Mobile :
    Thank you for your mail .
    Could you kindly tell us your order number firstly ?
  • Do you find this question helpful?  Yes   No
• From Eduardo at 7/28/14 10:02 AM
  • hello world, I have 6 months my thl W100S ago, will working fine until the wifi gives fails, for any reason, the wifi networks either my home or anywhere, do not show me the signal comes and goes all the time, I have 3 computers and all alone with my thl I happens, I've done a hard reset recovery and to rule out everything but still the same, any recommendations?
  • Thl Mobile :
    Thank you for your mail .
    Could you kindly tell us your order number firstly ?
    All thl mobile come with 12 months factory warranty .
  • Do you find this question helpful?  Yes   No
• From john at 7/16/14 2:51 PM
  • hello world from me.i want to ask you a question for my w100 phone.have any battery upgrade beyond 1800mb ? the battery from t100s is the same dimensions to put it in my phone?
  • THL Mobile
    Thank you for your mail.
    THL W100 no larger battery, THL T100S mobile phone batteries are not suitable for W100.
  • Do you find this question helpful?  Yes   No
• From Jade at 7/9/14 8:08 AM
  • hello world. Thank you for phone. Very nice device! Could you explain in short steps how can i connect with internet?
    
    My settings:
    
    Sliding panel> : : >Data connection>on / Airpane mode>off
    Settings>SIM management>Data connection>my sim
    Settings>more...>Mobile networks>Data connection>my sim
    Settings>more...>Mobile networks>3G Service>enable 3G>my sim
  • THL Mobile
    Thank you for your mail.
    Settings>more...>Mobile networks>3G Service>enable 3G>my sim
  • Do you find this question helpful?  Yes   No
• From Shlomi at 7/5/14 2:37 AM
  • I have just orderd w100s can you update for the latest firmware ?
    Tnx.
  • THL Mobile
    Thank you for your mail.
    THL W100S firmware: http://pan.baidu.com/s/1jGGBDrS
  • Do you find this question helpful?  Yes   No
• From Vânia at 7/4/14 3:49 AM
  • O Skype não funciona...
    Mesmo fazendo o download do site Skype ou no Play Store
    Solução?
  • THL Mobile
    Thank you for your mail.
    Please download an old version of Skype.
  • Do you find this question helpful?  Yes   No
• From katheryne at 7/1/14 4:01 PM
  • if i dont have bank account or credit cars...
    
    how can i buy the product?
  • THL Mobile
    Thank you for your mail.
    I'm sorry, We support Paypal / credit card /wire transfer.
  • Do you find this question helpful?  Yes   No
• From yuval at 7/1/14 2:44 PM
  • Hi, Skype not working on w100s. what can i do to fix it?
    THANKS.
  • THL Mobile
    Thank you for your mail.
    You can overcome this problem by installing previous version of skype which will find if you google.
  • Do you find this question helpful?  Yes   No
• From katheryne at 7/1/14 6:25 PM
  • how can i do the wire transfer?
    did the T100s Flip cover works for the W100s cellphone? if not, do u have flip covers for the thl w100s?
    
  • Thl Mobile :
    Thank you for your mail .
    Yes, Payment options available also include Paypal/credit card / wire transfer .
    We will release the accessories for thl W100s phone on our website soon .
  • Do you find this question helpful?  Yes   No
• From Ashley C at 6/29/14 3:55 AM
  • Hi There,
    
    I have had a THL w100s for 8 months and recently when I went to charge it through my computer, it did not work. An error message on the computer stated something along the lines of 'too much power to the USB port'. SInce then I have been unable to charge my phone through either the usb or power ports. It still turns on but battery is low as it has not been able to charge. Do you have any suggestions for what I can do to fix this? I am unsure if buying a new battery will help as i might have blown the fuse?
    
    Thanks,
  • THL Mobile
    Thank you for your mail.
    I suggest you buy a new battery.
  • Do you find this question helpful?  Yes   No
• From kostas toub at 6/24/14 1:02 PM
  • W100 suport glonass system for gps ?
    
  • THL Mobile
    Thank you for your mail.
    THL W100 phone does not support glonass system GPS.
  • Do you find this question helpful?  Yes   No
• From Xenon at 6/16/14 2:46 AM
  • need update to android 4.4 kitkat.
    When will the new firmware?
  • THL Mobile
    Thank you for you rmail.
    We have consulted with THL, but they did not respond to us, we are waiting for THL released Android 4.4 Firmware.
  • Do you find this question helpful?  Yes   No
• From ashraf at 6/12/14 11:52 PM
  • this item good within howmatch days reciving in india?
  • Thl Mobile :
    Thank you for your mail .
    Courier delivery (UPS, EMS, DHL) takes 3-7 business days depending on your destination. And Register Air Mail takes 15-25 business days .
  • Do you find this question helpful?  Yes   No
• From ANTONIO at 6/10/14 8:05 AM
  • hello world to new android 4.4 firmware
  • THL Mobile
    Thank you for your mail.
    Now, THL W100S can not be upgraded to Android 4.4 kitkat.
  • Do you find this question helpful?  Yes   No
• From Ina at 6/8/14 9:00 AM
  • Dear THL Mobile Support Service,
    
    Thank you for your prompt answer. If I'm interested to buy this device and I don't need it in few days, I would like to know which is the most cheapest way to buy this telephone? If there is a possibility to write on the box that there is a gift... for Romanian customs exceptions, how much is my total cost with this mobile purchasing?
    
    Thanks in advance!
    
    Edina Kulcsar
  • THL Mobile
    Thank you for your mail.
    You choose free shipping, the lowest cost,
    We are not sure about your local customs, but we can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "gift" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From Ina at 6/6/14 10:22 AM
  • hello world!
    
    I'd like to know how much is the total cost of shipping and delivering THL W100S to Romania with DHL?
    
    Thanks!
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Romania is 54.23USD, you will got your package in 3-5 business days around by DHL, total cost is $194.22, we support free shipping.
  • Do you find this question helpful?  Yes   No
• From sunpeth at 5/29/14 8:44 AM
  • hello world !!
    
    W100s it will be updated to Android 4.4 ?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware ,pls wait for another several days ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Fabian at 5/29/14 5:53 AM
  • Hi wanted to know when there will be the protector tempered glass for W100S.
  • Thl Mobile :
    Thank you for your mail .
    We will email you at the first time when the protector tempered glass for W100S be released by factory .
  • Do you find this question helpful?  Yes   No
• From Pantelis at 5/12/14 6:43 AM
  • hello world, I live in Greece! ! How much does the shipping cost? There are extra charges for the customs? ?
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Greece is 11.60USD by Airmail, we will print your package value under 50USD, but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From raquel at 5/11/14 2:29 PM
  • hi, my mobile is not working.
    It is stuck in Factory mode and there's an option menu in chinese.
    What i have to do?
    thanks
    
  • THL Mobile
    Thank you for your mail.
    Your phone needs to be upgraded.
  • Do you find this question helpful?  Yes   No
• From Derek M at 5/5/14 9:09 AM
  • Specifically, what type/class of micro sd card will the THL W100s support,
    i.e class 4, class 6, class 10, and will it support 32 Gb card?
    Thank you, Derek M.
  • THL Mobile
    Thank you for your mail.
    THL W100S phone support class 10 TF card, it support TF card up to 16GB extended.
  • Do you find this question helpful?  Yes   No
• From Pascal at 5/4/14 5:56 AM
  • would the THL w100S come with a white flip cover in the box or not (does not seem to fromt eh description..).
    
    Pascal.
  • THL Mobile
    Thank you for your mail.
    THL w100S equip with a plastic case in the box.
  • Do you find this question helpful?  Yes   No
• From sam at 4/27/14 9:19 AM
  • I forgot my Google account and my phone pin code. How can I reset the W100 without being able to log in?
    
  • THL Mobile
    Thank you for your mail.
    Download the latest ROM and upgrade.
  • Do you find this question helpful?  Yes   No
• From Panos at 4/23/14 1:03 PM
  • I have the w100s and it does not show the correct % of charged battery after is fully charged. I have to remove the battery and restart the phone and then it shows fully charged.Can you help me with this problem?
  • Thl Mobile :
    Thank you for your mail .
    Please change another charger or the battery to check with it .
  • Do you find this question helpful?  Yes   No
• From WildWind at 4/19/14 6:47 AM
  • hello world, what are the latest firmware for the THL W100 and THL W100S phones? I have both phones.
    
    Cheers.
  • Thl Mobile :
    Thank you for your mail.
    We will submit the latest firmware and the guide on our website soon .
  • Do you find this question helpful?  Yes   No
• From oscar (de argentina) at 4/18/14 6:59 AM
  • Mi opinion de usuario es la que encabeza la lista y desde aquella vez no tuve respuesta a mi pregunta sobre el manual del usuario del thl w100s en español. Espero su respuesta, desde ya muchas gracias.
  • Thl Mobile :
    Thank you for your mail.
    We will email you at the first time when the manual in Spanish language be released by factory .
  • Do you find this question helpful?  Yes   No
• From Jan at 4/11/14 1:01 PM
  • The Phone gives the message: can't connect to camera.
    What can be the source and what can i do about it?
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From stathis at 4/11/14 11:18 PM
  • hello world could you tell about the sar???
    
  • Thl Mobile :
    Thank you for your mail.
    THL W100S phone's SAR is 0.645w/kg.
  • Do you find this question helpful?  Yes   No
• From luis carlos at 4/3/14 3:04 PM
  • Qual a diferença entre o modelo W100 e o modelo W100S?
  • Thl Mobile :
    Thank you for your mail.
    The CPU is not the same, ThL W100S CPU is MTK6582M, Cortex A7 quad core, 1.3GHz, ThL W100 CPU is MTK6589, Cortex A7 quad core, 1.2GHz.
  • Do you find this question helpful?  Yes   No
• From cfs010 at 3/29/14 3:40 AM
  • Hi,
    What is a Bluetooth model (calling and music listening) compatible with THL W100S?
    Thank you in advance.
  • THL Mobile
    Thank you for your mail.
    Mobile Bluetooth mode can calling and music listening, compatible with THL T100S.
  • Do you find this question helpful?  Yes   No
• From SAM at 3/14/14 2:52 AM
  • Do you Sell your mobiles in Pakistan ? And you receive online only or receive and pay ?
  • Thl Mobile :
    Thank you for your mail
    Yes, we can support worldwide shipping .
    You can finish payment via Paypal /credit card / wire transfer .
  • Do you find this question helpful?  Yes   No
• From yonah at 3/9/14 1:49 AM
  • i would also like to get the user manual
    thank you/
  • Thl Mobile :
    Thank you for your mail .
    We will release the manual in English on our website son .
  • Do you find this question helpful?  Yes   No
• From Gent at 2/28/14 2:20 PM
  • hello world, I would like to know if this phone works on a 4G HSPA/LTE network in Canada? thank you
  • Thl Mobile :
    Thank you for your mail .
    No, thl W100s supports Band: 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From Roland at 2/28/14 2:49 AM
  • The LED Notification is not working.
    LED is on only while charging.
    What can I do ?
  • Thl Mobile :
    Thank you for your mail .
    Our engineer will check with it .
  • Do you find this question helpful?  Yes   No
• From paddy at 2/20/14 6:55 PM
  • Can i get a black battery cover for my white w100s?
  • Thl Moible :
    Thank you for your mail .
    We will release the accessories of thl W100s phone on our website soon .
  • Do you find this question helpful?  Yes   No
• From musa at 2/15/14 12:17 PM
  • please how can i get it shipped to nigeria and how much is the total cost?
  • Thl Mobile :
    Thank you for your mail .
    The shipping cost to nigeria is $11.6 via Singapore post ,and the total is $161.59
  • Do you find this question helpful?  Yes   No
• From Basilis at 2/14/14 3:26 PM
  • my back camera has a problem, it is fuzzy and bad.
    Can i replace it?
    can i buy a spare part from you?
  • Thl Mobile:
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From Álvaro at 2/2/14 3:18 PM
  • It will be updated to Android 4.4.2? Thanks
  • Thl Mobile :
    Thank you for your mail .
    We will submit the latest Android 4.4.2 firmware on our website soon .
  • Do you find this question helpful?  Yes   No
• From Fusco Pasquale at 1/27/14 3:13 AM
  • Why W100S not working with 3ITA??
  • Thl Mobile :
    Thank you for your mail .
    Thl w100s phone supports brand 2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From Renato at 1/14/14 2:54 AM
  • How can i update my thl w100 firmware when is everything on chinese??!!!!
  • Thl Mobile :
    Thank you for your mail .
    We will release the updated firmware and the guide on our website soon .
  • Do you find this question helpful?  Yes   No
• From melita at 1/10/14 5:45 AM
  • hi i am from malta and i wish to buy one how much is the ship and can you suggest a simple model tks
  • Thl Mobile :
    Thank you for your mail .
    The shipping cost is $11.6 via Singapore post and the total is $ 161.59
    
  • Do you find this question helpful?  Yes   No
• From Andrei at 12/25/13 1:17 AM
  • I would like to order a w100s but I would like to order the black version of w100s. Does the black version still exists and if so, where can I order it?
  • Thl mobile :
    Thank you for your mail .
    For thl w100s black version ,please check here (http://www.thlmobilestore.com/thl-w100s-smartphone-android-4-2-mtk6582m-1-3ghz-quad-core-4-5-inch-ips-screen-5-0mp-front-camera-black.html)
  • Do you find this question helpful?  Yes   No
• From sandro angelosanti at 12/24/13 1:42 PM
  • is it available user manual written in italian languages ?
    If yes in which way I may have it ?
  • Thl mobile :
    Thank you for your mail .
    We will email you when the manual in Italian language be released by factory .
  • Do you find this question helpful?  Yes   No
• From Valadis at 12/24/13 1:21 AM
  • I already own THL W100. I suppose the Bluetooth Headset for W100S is compatible with the W100, but is it possible to just order the Bluetooth headset?
  • Thl mobile :
    Thank you for your mail .
    We will submit the Bluetooth headset on our website when it be released by factory .
  • Do you find this question helpful?  Yes   No
• From snickky at 12/24/13 10:49 PM
  • Where i can download original software ROM for this phone? not updated. just stock, Thank you!
  • Thl mobile :
    Thank you for your mail .
    For updated firmware ,please check here (http://www.thlmobilestore.com/news/thl-w100s-android-4-2-2-the-latest-firmware/)
  • Do you find this question helpful?  Yes   No
• From Mike at 12/20/13 8:54 AM
  • Where can i download apps? No playstore?
    
  • Thl mobile :
    Thank you for your mail .
    Thl w100s is equipped with play store .
  • Do you find this question helpful?  Yes   No
• From JOAQUIN at 12/20/13 4:48 PM
  • hello world i have the order number 920007812.Could you put a lower price due to avoid taxes ?.
    Thank you very much for your attention.
  • Thl mobile :
    Thank you for your mail .
    We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From carlos at 12/13/13 1:05 PM
  • hello world
    How many batteries you send to phone?
  • Thl mobile :
    Thank you for your mail .
    Thl w100s comes with 1 battery .
  • Do you find this question helpful?  Yes   No
• From Tanya H at 12/9/13 3:40 AM
  • I just purchased THL W100S phone, I am trying to find user manual in English language available for downloading but had no any success so far. Could you please sent me User manual for this model
  • Thl mobile：
    Thank you for your mail .
    We will email you when the manual in English be released by factory .
  • Do you find this question helpful?  Yes   No
• From Pixels at 12/5/13 12:05 PM
  • will the accessories from the w100 fit the w100s batteries, cases, screen protectors?
  • Thl mobile :
    Thank you for your mail .
    Yes .
  • Do you find this question helpful?  Yes   No
• From Eli at 12/4/13 5:27 AM
  • Please confirm that Hebrew language is supported. 谢谢！
  • Thl mobile :
    Thank you for your mail .
    Hebrew language is preinstalled .
  • Do you find this question helpful?  Yes   No
• From pedro at 12/1/13 1:29 PM
  • Does it support catalonian language with catalonian menu etc? Is it preinstalled?
  • Thl mobile :
    Thank you for your mail .
    No, it doesn't support catalonian language .
  • Do you find this question helpful?  Yes   No

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