ThL W11 MTK6589T 1.5GHz Smartphone 13.0MP Front Camera 2GB 32GB 5.0 Inch FHD Screen

Questions on ThL W11 MTK6589T 1.5GHz Smartphone 13.0MP Front Camera 2GB 32GB 5.0 Inch FHD Screen

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• From Kilyn at 8/14/14 2:51 PM
  • I'm from Spain and I've t11. In my phone the roaming remains power on as if it was in China. Please, what can i do??
  • THL Mobile
    Thank you for your mail.
    To the mobile business hall to cancel the roaming service.
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• From Agatina at 6/29/14 7:19 AM
  • any news about 4.4 firmware update?
  • THL Mobile
    Thank you for your mail.
    I'm sorry, THL not released THL W11 Andorid4.4 firmware.
  • Do you find this question helpful?  Yes   No
• From Giuannazza A Pazza at 6/27/14 1:45 PM
  • Please Release Kernel and Android 4.4
  • THL Mobile
    Thank you for your mail.
    When we got the latest Android 4.4 firmware update,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Sonia at 6/27/14 1:42 PM
  • Is possible to have the new Android 4.4 update?
  • THL Mobile
    Thank you for your mail.
    When we got the latest Android 4.4 firmware update,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Simone at 6/23/14 3:25 PM
  • When Android 4.4 will be relased for this devices
    or
    is possible to have the Kernel Source of this MTK Devices, like many other models like Lenovo ones?
  • Thl Mobile :
    Thank you for your mail.
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Myriam at 6/2/14 6:13 AM
  • Ciao, come posso fare un hard reset del telefono? Devo togliere i permessi di root! Ho provato anche in recovery mode ma non cambia nulla!
    grazie
  • THL Mobile
    Thank you for your mail.
    If your phone can not restore factory settings, requires Flash Mobile.
  • Do you find this question helpful?  Yes   No
• From Mark at 4/8/14 11:36 PM
  • Hi, I am here in Sharjah, UAE, is it free delivery? and how about the warranty? Do you have a service center here in UAE?
    
    Thanks!
  • Thl Mobile :
    Thank you for your mail.
    Yes, We support free delivery,
    All our THL phone has 12 months warranty.
  • Do you find this question helpful?  Yes   No
• From Marco at 3/29/14 5:01 AM
  • Hi,
    which cyanogen rom can I install on my W11 mobile? if possible the last one kikat rom?
    Thanks a lot for your suport.
    
  • THL Mobile
    Thank you for your mail.
    You can download the latest ROM on the official website.
  • Do you find this question helpful?  Yes   No
• From Lukas at 3/25/14 10:28 AM
  • hello world,
    when will the phone be in stock again?
    Thank you
    
    
  • THL mobile:
    Thank you for your mail.
    You can buy THL W11 Black Edition: http://www.thlmobilestore.com/thl-w11-smartphone-mtk6589t-1-5ghz-13-0mp-front-camera-2gb-32gb-5-0-inch-fhd-screen-black.html
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• From Shin at 1/22/14 6:39 PM
  • hello world, I'm from the Philippines.. I just want to ask several questions, first if I root this phone will it terminate the warranty of the phone and second how much will be the shipment cost for the Philippines?.. Thank you..
  • Thl mobile :
    Thank you for your mail .
    All our product come with 12 months factory warranty and the shipping cost is $11.6 via Singapore post .
  • Do you find this question helpful?  Yes   No
• From Larry at 1/21/14 10:22 AM
  • Where I could find the OFFICIAL update tool and/or firmware? And is it possible to upgrade the firmware(update the phone) without rooting it?
  • Thl Mobile :
    Thank you for your mail .
    We will release the firmware and the guide on our website soon .
  • Do you find this question helpful?  Yes   No
• From Myriam at 1/9/14 1:30 AM
  • Ciao..ho comprato questo telefono, meraviglioso... Ma la versione 4.2.1 android é troppo vecchia..avete rilasciato aggiornamenti? Se clicco su "wireless update" dice che il cell. é aggiornato!!
  • Thl Mobile :
    Thank you for your mail .
    We will submit the latest firmware on our website when it be released by factory .
  • Do you find this question helpful?  Yes   No
• From Myriam at 1/8/14 3:07 AM
  • Ciao...ho acquistato di recente questo telefono..la versione android è 4.2.1 ,troppo vecchia. Ma mi dice che il cel è aggiornato... Quando rilascerete un nuovo aggiornamento?
  • Thl Mobile :
    Thank you for your mail .
    We will release the latest firmware and the guide on our website soon .
  • Do you find this question helpful?  Yes   No
• From Yan at 1/3/14 5:41 AM
  • Hi, can you reduce the amount of the phone in package to avoid the taxes in my country please? My order 920008112. Thanks
  • Thl mobile :
    Thank you for your mail .
    We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From JJ at 12/28/13 2:34 AM
  • How do you take a screenshot or a screen capture on this phone?
  • Thl mobile :
    Thank you for your mail .
    You can download the screenshot apps from play store which is preinstalled .
  • Do you find this question helpful?  Yes   No
• From ana at 12/26/13 8:34 AM
  • hello world, I want to buy a w11 thl which costs € 220.76 and need to know the total price, with costs, transportation to Spain .., how long it would take?
    What's in the box?
    thanks
  • Thl mobile :
    Thank you for your email .
    The shipping cost is $11.6 via Singapore post ,and the total is $311.59
    
  • Do you find this question helpful?  Yes   No
• From Rodel Agsalud at 12/26/13 5:09 AM
  • I bought the 32gb version. I notice that the phone doesn't perform like a quadcore device maybe the rom is not that good. Will an update be released in the future or do you have any links for a Cyanogen Mod that works with this device?
    
    Thanks
  • Thl mobile :
    Thank you for your email .
    Thl w11 supports 2G: GSM 850/GSM 900/DCS 1800/PCS 1900MHz
    3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From manuel at 12/14/13 2:02 PM
  • Hi,
    
    I would like to buy No 3 pieces THL W11 (tot. price is about 670 Euro).
    Please let me know what will be the amount shown in your invoice, as in Italy we have to pay 22% of VAT on each product and the custom fees.
    Looking forward to receiving yur reply asap.
    
    Thanks and best regards,
    
    Manuel from Italy
  • Thl mobile :
    Thank you for your mail.
    3 units thl w11 32Gb will cost $888.00
    We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From hakkı at 12/13/13 10:59 AM
  • How many days come to Turkey? How much is the shipping fee?
  • Thl mobile :
    Thank you for your mail .
    The shipping cost to Turkey is $11.6 via Singapore post with the tracking number 15-25 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Reggie at 12/8/13 6:17 AM
  • Hi THL.. I'm using w11. how can I off the keypad sound? I already turned off the keypad sound but still it doesn't work. Thank you and more power.
  • Thl mobile :
    Thank you for your mail .
    Please choose setting ==>> sound .
  • Do you find this question helpful?  Yes   No
• From Dean at 12/6/13 3:43 AM
  • Is there an Australian power adaptor i can buy with the phone?
    
    Will this phone support Australias networks?
  • Thl mobile :
    Thank you for your mail .
    We can send the suitable plug accordign to your country .
    It can work in Australias .
  • Do you find this question helpful?  Yes   No
• From Mai at 12/2/13 5:21 AM
  • Can I use External SD memory card for this?
  • Thl mobile :
    Thank you for your mail .
    It doesn't built in SD card .
    
  • Do you find this question helpful?  Yes   No
• From jux at 11/28/13 2:39 AM
  • does that phone uses corning gorilla glass ??specifically corning gorilla glass3????and is that scratch resistant???
  • Thl mobile :
    Thank you for your mail .
    THL W11 use Gorilla Glass Touch Screen which is scratch resistant.
  • Do you find this question helpful?  Yes   No
• From moshe at 11/27/13 11:51 PM
  • Dear!
    i have thl w11 2GB ram 32GB rom.
    i have a problem?
    I use navigation software( WAZE, IGO) during the car ride and have a problem he can not connect to satellites. He tells me "No GPS reception is not possible to determine location."
    How do I fix the problem?
    
    thanks
  • Thl mobile :
    Thank you for your mail .
    Please switch on A-GPS and EPO assistance. with this, it'll take few seconds to fix satellites.
    
  • Do you find this question helpful?  Yes   No
• From Andras at 11/25/13 10:00 AM
  • hi! i ordered yesterday a thl w11! could you tell me when is arriving to me? i ordered with dhl fast post! thanks!
  • Thl mobile :
    Thank you for your mail .
    Could you kindly tell us your order number firstly ?
    We will help you check whether it has been dispatched or not .
    
  • Do you find this question helpful?  Yes   No
• From Ful Toruño at 11/23/13 11:29 AM
  • Hi, I want to purchase this phone, but i have some questions:
    
    1. Does it come with two batteries? I want to know if it has a removable battery because i don't see that in pictures as the one shown in the W8S.
    2. Do you sell silicone case to protect this phone? i can't seem to find it anywhere.
    
    Thanks in advance for replying!
  • Thl mobile :
    Thank you for your mail .
    1.It comes with 1 battery which can not be removable .
    2.We will email you once the silicone case be released by factory .
  • Do you find this question helpful?  Yes   No
• From michael at 11/22/13 4:34 PM
  • what are the free gifts with the w11?
    are these separate to the accessory pack?
  • Thl mobile :
    Thank you for your mail .
    The 4 free gifts are a Car Charger , a Stylus Pen , a Screen Protector and a plastic shellback in the package .
    
  • Do you find this question helpful?  Yes   No
• From Taemin<3 at 11/21/13 6:03 AM
  • Does W11 has already a mobile shop in Philippines?
    
    And howmuch is the freight services and how many days will it take to be delived right here if I am going to buy one....
    
    Pls. Reply my message into php or Philippine currency about its delivery charges and its price..
    
    Thanks......
  • Thl mobile :
    Thank you for your mail .
    I regret that we have no dealer or re-seller in Philippines.You can purchase this directly from our online shop.
    The shipping cost to Philippines is $11.6 by Register Air Mail with the tracking number 15-25 working days around to arrive at you .
    
  • Do you find this question helpful?  Yes   No
• From Holly at 11/21/13 5:36 AM
  • My thl w11 is stuck on roaming... How do i fix this?
    
  • Thl mobile :
    Thank you for your mail .
    Please hold the power button for 5-10 seconds as soft reset .
  • Do you find this question helpful?  Yes   No
• From churbini at 11/20/13 7:37 AM
  • hi,
    I boughtthe smartphone thl w11 2gb 32gb recently and I have 3 problems on device:
    1. Speaker volume is very low.
    2. Low ringer volume.
    2. Low volume.
    All this when I tuned the highest audio level using the button on the left.
    How to solve these problems?
  • Thl mobile :
    Thank you for your mail .
    Raise the speaker volume:
    1. Enter *#15963#* engineering menu:
    2. Select Audio> Loudspeaker mode
    
    
  • Do you find this question helpful?  Yes   No
• From Yassinelbo at 11/14/13 12:59 PM
  • 1. do you ship directly to Morocco ?
    2. If you do, how much does it cost and how long would it take and where can i get it?
  • Thl mobile :
    Thank you for your mail .
    We can deliver it to Morocco and the shipping cost is $11.6 by Register Air Mail with the tracking number 15-25 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Samuel at 11/13/13 3:19 PM
  • Hi,
    I am interested in buying this phone and I'd like to know a few things first.
    1. How long does it take to ship this phone to Kenya using an express shipping and how much does it cost (express shipping plus phone)
    2. Does it support International 3G standards- Will it work on Kenyan 3G networks
    
  • Thl mobile :
    Thank you for your mail .
    1.The shipping cost to Kenya is $55.21 by Express with the tracking number 3-7 working days around to arrive at you .
    2.It supports 3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From Mat at 11/13/13 5:00 AM
  • Hi,
    Do you intend on providing an update for the w11 to the latest android 4.4 kitkat?
    Thanks.
  • Thl mobile :
    Thank you for your mail .
    We will email you once the latest firmware be released by factory .
  • Do you find this question helpful?  Yes   No
• From Vitali at 11/10/13 1:53 PM
  • have w11 but... cant donload pictures from the phone!
    
  • Thl mobile :
    Thank yo u for your mail .
    Please make sure your network is connected .
  • Do you find this question helpful?  Yes   No
• From shay at 11/10/13 5:03 AM
  • Im from Israel and was wondering how much shipping costs and how long will it take?
    Also will the phone work on the network in Israel?
    shay
  • Thl mobile :
    Thank yo u for your mail .
    The shipping cost to Israel is $11.6 by Register Air Mail which usually take about 15-25 working days to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Malloy Gideon at 11/9/13 7:12 AM
  • seems the phone is good from the comments seen elsewhere, but my worry is the inbuilt battery. we all know that some time batteries especially to smart phone go down and will always require one to replace. what happens when the battery wears down? and kindly do not tell about the standby time as an answer.
  • Thl mobile :
    Thank yo u for your mail .
    All thl mobile come with 12 moths factory warranty .
    If it has any problem ,please don't hesitate to contact with our after-sales service center .
  • Do you find this question helpful?  Yes   No
• From winbouze at 11/3/13 5:39 AM
  • Hi ,
    
    Is ThL W11 support HSDPA and HSUPA
    
    
    BR
  • Thl mobile :
    Thank you for your mail
    Yes , it supports HSDPA and HSUPA .
  • Do you find this question helpful?  Yes   No
• From Gunay at 10/30/13 4:19 AM
  • Hi!
    Is black color of this item available?
    Thanks,
    Gunay
  • Thl mobile :
    Thank you for your mail .
    For thl w11 32GB black version ,please check here(http://www.thlmobilestore.com/thl-w11-smartphone-mtk6589t-1-5ghz-13-0mp-front-camera-2gb-32gb-5-0-inch-fhd-screen-black.html)
  • Do you find this question helpful?  Yes   No
• From alexander at 10/24/13 10:01 AM
  • Hi, do you accept credit card as a way of payment?, I live in Venezuela but my courier company is in United States (my shipping adress).
  • Thl mobile :
    Thank you for your mail .
    We support payment by Paypal /credit card .
  • Do you find this question helpful?  Yes   No
• From Chris4090 at 10/23/13 7:35 AM
  • Saludos desde colombia, mi pregunta es si este equipo puede funcionar con las bandas 3g de 850 y 1900 mhz que son las que las operadoras moviles trabajan en mi pais? gracias.
  • Thl mobile :
    Thank you for your mail .
    Thl w11 doesn't support 3G 1900MHz .
    It supports 3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From gourari at 10/22/13 2:06 AM
  • 1. Please do you ship directly to Algerie?!
    2. If you do how much does it cost and how long would it take?!
    3. How many accessories does it come with and what other accessories can be bought?!
  • Thl mobile :
    Thank you for your mail .
    We can ship it to Algerie and the shipping cost is $11.6 by Register Air Mail which usually take about 15-25 working days to arrive at you .
    Thl w11 package including :
    1 x Built-in 2000mAh Battery
    1 x 3.5mm Earphone
    1 x USB Cable
    1 x Charger
    1 x Screen Protector
    1 x User Manua
  • Do you find this question helpful?  Yes   No
• From Adrià Tomàs at 10/21/13 2:00 AM
  • Hola!
    Soporta hsdpa+ ? A que velocidad?
    gracias
  • Thl mobile :
    Thank you for your mail .
    It supports hsdpa+21Mbps
  • Do you find this question helpful?  Yes   No
• From David at 10/21/13 11:48 PM
  • hello world
    
    You sell W11 replacement battery but can you provide instructions of how to swap it (this model is sealed) please?
    
    Regards
    
    David
    
    
  • Thl mobile :
    Thank you for your mail .
    Thl w11 built-in battery which can not been removed .
    
  • Do you find this question helpful?  Yes   No
• From crystal at 10/20/13 8:36 AM
  • can i ask the battery is built in , if it died how can i change it ? :
  • Thl mobile :
    Thank you for your mail .
    Thl w11 built-in the battery , if it has any problem ,please don't hesitate to contact us any time .
  • Do you find this question helpful?  Yes   No
• From leo at 10/18/13 1:33 PM
  • Boas
    
    Gostava de saber se o w11 funciona correctamente em Angola
  • Thl mobile :
    Thank you for your mail .
    Thl w11 support worldwide using .
  • Do you find this question helpful?  Yes   No
• From Don at 10/17/13 12:42 PM
  • Hi.
    Is it possible to change the layout of the keyboard, when writing text-messages?
    I would like to change the qwerty-keyboard to the more user-friendly T9 keyboard.
    Can it be done?
  • Thl mobile :
    Thank you for your mail .
    You can choose setting ==>>languase & input ==>>Keyboard
  • Do you find this question helpful?  Yes   No
• From demi at 10/14/13 4:58 AM
  • Hi, thanks for your reply. I still have a few questions though
    1. Is the THL W11 rooted?!
    2. If it is, what custom ROMs work with it?!
    3. Is English going to be the default option right from launch or would that have to be set?!
    4. Is there a way to track purchases during shipping?!
    5. What method of payment do you accept?!
  • Thl mobile :
    Thank you for your mail .
    1.It supports rooted .However we have not clear rom ,as rooting your device will void the 12 months warranty .
    2. The default language is English .
    3.Once your package ships we will send an email with a link to track your order.
    4.You can pay it by Paypal /Credit card .
    
  • Do you find this question helpful?  Yes   No
• From demi at 10/14/13 12:19 AM
  • Thank you for your reply. I still have a few questions though.
    1. Would it come with the new android 4.3?!
    2. Would the default language be English right from launch or would that need to be set?!
    3. Please can the THL W11 be rooted?!
    4. Would it work with CyanogenMod?!
  • Thl mobile :
    Thank you for your mail .
    1. It is possible to upgrade to android 4.3 in the future .
    2.It will be set as English language before we send .
    3.It supports rooted .
    4.It can work with CyanogenMod .
  • Do you find this question helpful?  Yes   No
• From demi at 10/13/13 2:01 PM
  • 1. Please do you ship directly to Nigeria?!
    2. If you do how much does it cost and how long would it take?!
    3. How many accessories does it come with and what other accessories can be bought?!
    
  • Thl mobile :
    Thank you for your mail .
    1.We can ship it to Nigeria and the shipping cost is $11.6 via Register Air Mail which usually take about 15-25 working days to arrive at you .
    2.It comes with 1 x 2000mAh Battery,1 x 3.5mm Earphone, 1 x USB Cable,1 x Charger ,1 x User Manual , 1 x car charger and 1 x Stylus Pen from factory now .
  • Do you find this question helpful?  Yes   No
• From Roger at 10/13/13 10:34 AM
  • hola, quisiera saber si se le puede cambiar el idioma, sin problema a español. saludos
  • Thl mobile :
    Thank you for your mail .
    We can help you set it as Spanish language before we send .
  • Do you find this question helpful?  Yes   No
• From PretaH at 10/10/13 8:26 AM
  • Bom dia!
    Quero saber se a diferença entre 8ws e 11w é apenas a resolução da câmera frontal.
    Para envio pra o Brasil, quanto fica em reais e se e possivel pagar valor minimo de impostos. Quero o valor dos dois modelos.
    E como faço pra faer pedido?
    Obrigada!
  • Thl mobile :
    Thank you for your mail .
    1. Thl w11 have 13.0MP front camera while thl w8s have 5.0MP front camera .
    2.We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
    3.You can add it to the cart ,then finish payment .
  • Do you find this question helpful?  Yes   No
• From MARK at 10/10/13 11:40 PM
  • hello world.
    This firware (http://www.thlmobilestore.com/news/thl-w11-multilanguage-firmware/), if you can download without problems but gives errors when decompressing. Not be used.
  • Thl mobile :
    Thank you for your mail .
    We will email you once the latest firmware be released .
  • Do you find this question helpful?  Yes   No
• From joe buzzo at 10/9/13 5:06 AM
  • will you be shipping with android 3 any time soon?
  • Thl mobile :
    Thank you for your mail .
    We will email you once the latest firmware be released by factory .
  • Do you find this question helpful?  Yes   No
• From Carol at 10/5/13 3:58 PM
  • Here in the US, we need WCDMA 850/1900 for AT&T.
    
    Do ANY of the current THL phones support both of those bands? If not, will there be one soon? Thanks!
  • Thl mobile :
    Thank you for your mail .
    Thl w11 can work in US WCDMA 850 MHz.
  • Do you find this question helpful?  Yes   No
• From Pepe Jackosn at 9/27/13 3:20 AM
  • Do you ship to Qatar? If so, how mutch?
  • Thl mobile :
    Thank you for your mail .
    We can ship it to Qatar and the shipping cost is $11.6 via Register Air Mail around 15-25 working days to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Lucas at 9/27/13 6:37 PM
  • hello world, I purchased a THL W11 and it is now in my city. I wanted to know the exact cost you declared in the package, in case if i have to go to pay custom duties. Thank you!
  • Thl mobile :
    Thank you for your mail .
    We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
    But it also mainly depends on your local customs.
  • Do you find this question helpful?  Yes   No
• From ngranitsas at 9/26/13 8:41 AM
  • does it support and synchronize the google calendar and contacts? thank tou
  • Thl mobile :
    Thank you for your mail .
    It supports the google calendar and contacts
  • Do you find this question helpful?  Yes   No
• From ahmed at 9/25/13 12:02 PM
  • hi
    its support cdma network and EVDO or no
  • Thl mobile :
    Thank you for your mail .
    Thl w11 supports 2G: GSM 850/900MHz/DCS 1800/PCS 1900
    3G: WCDMA 850/2100MHz
  • Do you find this question helpful?  Yes   No
• From pablo cano at 9/25/13 8:34 PM
  • Hi, I'm from Colombia and I would buy this smartfone. I want to know if you can change your S.O. to configure you network here, I also want to know how much is the total shipping to Colombia and cuanto.se delay. Thank you.
  • Thl mobile :
    Thank you for your mail .
    Thl w11 supports worldwide using .
    And it supports brand 2G: GSM 850/900MHz/DCS 1800/PCS 1900
    3G: WCDMA 850/2100MHz
    The shipping cost to Colombia is $11.6 via Register Air Mail .
  • Do you find this question helpful?  Yes   No
• From Sujeet Babu at 9/23/13 9:52 AM
  • Pls confirm whether this mobile phone is compatible with Indian & UAE network (2G & 3G)
    
    also what is the shipping cost of this mobile to UAE & India.
  • Thl mobile :
    Thank you for your mail .
    1.Thl w11 supports worldwide using and can work in India.
    2.The shipping cost to India is $11.6 via Register Air Mail .
  • Do you find this question helpful?  Yes   No

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