ThL W11 Smartphone MTK6589T 1.5GHz 13.0MP Front Camera 2GB 32GB 5.0 Inch FHD Screen Black

Questions on ThL W11 Smartphone MTK6589T 1.5GHz 13.0MP Front Camera 2GB 32GB 5.0 Inch FHD Screen Black

Sort by Date Helpfulness

• From Giulia at 9/17/14 2:32 PM
  • Hi
    I bought the phone thl w11 there is the warranty? If it is yes for how long?
    Thank u :)
  • THL Mobile
    Thank you for your mail.
    All are under one year warranty. (Excluding the accessories). If any problems,pls contact our after-sale customers service any time .
  • Do you find this question helpful?  Yes   No
• From amos lezzeri at 8/21/14 2:56 AM
  • Buongiorno, ci tenevo a ringraziarvi per il grande lavoro fatto sul w11 che da poco ho acquistato, device molto valido e performante.
    unico problema mi sarebbe piaciuto su un device di questo calibro poterlo sfruttare con Android 4.4.2 o almeno avere a disposizione i sorgenti del kernel, valutate di rilasciare qualcosa a breve? grazie per le risposte.
  • THL Mobile
    Thank you for your mail.
    I‘m sorry, We do not have the kernel source code.
  • Do you find this question helpful?  Yes   No
• From Prakash Sharma at 8/9/14 1:01 AM
  • Can this phone available in India?
  • THL Mobile
    Thank you for your mail.
    I regret that we have no dealer or re-seller in India, but we support worldwide shipping ,you can purchase this directly from our online shop.
  • Do you find this question helpful?  Yes   No
• From Savino at 7/8/14 8:59 AM
  • is possible to update this to android 4.4?
  • THL Mobile
    Thank you for your mail.
    When we got the latest firmware update,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Savino at 7/8/14 8:59 AM
  • Is possible to have the latest kernel (3.4.6x) for this ?
  • Thl Mibile :
    Thank you for your mail .
    We will release the latest firmware on our website soon .
  • Do you find this question helpful?  Yes   No
• From Johnny at 6/29/14 7:16 AM
  • Is possible to have the latest kernel (3.4.6x) for this ?
  • THL Mobile
    Thank you for your mail.
    We will email you at the first time when the thl w11 released latest kernel.
  • Do you find this question helpful?  Yes   No
• From Tegan at 6/29/14 2:54 AM
  • When do you get in more stock ?
  • THL Mobile
    Thank you for your mail.
    ThL W11 phone has been discontinued.
  • Do you find this question helpful?  Yes   No
• From Gloria at 6/25/14 7:10 AM
  • Any news about update for this?
  • THL Mobile
    Thank you for your mail.
    THL did not release THL W11 phone updated information.
  • Do you find this question helpful?  Yes   No
• From Jack at 6/25/14 6:56 AM
  • is possible to update this to 4.4?
  • Thl Mobile :
    Thank you for your mail .
    We will release the latest firmware and the guide on our website soon .
  • Do you find this question helpful?  Yes   No
• From Sonia at 6/25/14 6:55 AM
  • When android 4.4 will be released for this device?
  • Thl Mobile :
    Thank you for your mail .
    If any news, we will inform you at the first time .
  • Do you find this question helpful?  Yes   No
• From Adis at 3/28/14 11:54 AM
  • Hi, can you reduce the amount of the phone in package to avoid the taxes in my country please? my order was #920009879, I will appreciate a lot (can you 96 eur)
  • Thl Mobile :
    Thank you for your mail .
    We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
  • Do you find this question helpful?  Yes   No
• From RAY at 3/24/14 10:17 AM
  • i have already to w8s thl. does the thl w11s have the same charger or is different?
  • Thl Mobile :
    Thank you for your mail .
    THL W8S and THL W11 charger is not the same, can not be universal.
  • Do you find this question helpful?  Yes   No
• From Moshe at 3/4/14 10:19 PM
  • Dear freind,
    i have a real problem:
    i have thl w11 smartphone 2GB ram 32GB rom
    When I used the speakerphone, I hear well the other side. But the other side
    hear a lot of NOISE and HEARING HIMSELF when he talk to me.
    I would like your help to use the engineering menu(*#15963#*) a specific
    menu( Audio_ Loudspeaker mode_?????) to fix the problem.
    What are the specific values in level0-level6?
    
    I purchased the product from ALIExpress from the seller: KOKO tech Store No.231819. Order Number:60157622812596.
    the build number is: THL_W11.130806.JB42.V12.FHD.EN.COM.16P256_SEPARATION_6589T.OV12830
    IMEI: 353856021082878
    353856024082875
    thanks a lot
  • Thl Mobile :
    Thank you for your mail .
    Do not worry. All thl phone come with 12 months warranty,and the warranty was provided by your reseller,please contact your reseller. Any question please tell us.
  • Do you find this question helpful?  Yes   No
• From ciro at 2/26/14 5:05 AM
  • Help me I have change the rom, but I prefer the last stock rom multilinguage.
    Can you help me to find it.
    I have install also the cwm recovery and I want came back.
    I have 32gb model b
    Thanks
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From Alvaro at 1/27/14 3:43 AM
  • I have bougt one w 11 but no manual were in the box, is there a PDF manual?
    where can I get it?
  • Thl Mobile :
    Thank you for your mail .
    We will email you at the first time when the manual in English be released by factory .
  • Do you find this question helpful?  Yes   No
• From Diana at 1/17/14 2:08 AM
  • The phone is fantastic.
    Could you please let me know whether it has a worldwide warranty and where do we have a service in Europe?
    
    Thank you,
    Diana
  • Thl Mobile :
    Thank you for your mail .
    Sorry about that we have not the support service in Europe .All our product come with 12 months factory warranty ,if it has any problem ,please contact us any time .
  • Do you find this question helpful?  Yes   No
• From zdravka at 1/7/14 1:32 AM
  • good day how much delivery to BULGARIA and how many days pristiga.blagodarya.
  • Thl mobile :
    Thank you for your mail .
    The shiping cost to BULGARIA is $11.6 via Singapore post with the tracking number 15-25 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From mack05 at 12/26/13 4:03 AM
  • i want to buy w11 im from philippines, how much will be the total cost? i want a black one. thanks
  • Thl mobile :
    Thank you for your email .
    The shipping cost is $11.6 via Singapore post ,the total is $311.59
    
  • Do you find this question helpful?  Yes   No
• From Karen at 12/16/13 4:51 AM
  • Hi, can you reduce the amount of the phone in package to avoid the taxes in my country please? my order was #920006347, I will appreciate a lot
  • Thl mobile :
    Thank you for your mail.
    We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
  • Do you find this question helpful?  Yes   No
• From Andrew at 12/1/13 10:50 AM
  • Hi! I purchased this phone about two weeks ago, i am very satisfied with how it works. Best phone i ever had.
    The only thing i am worried about is its screen. I travel a lot and the case i got would only cover the back part of the phone, though i got a screen protector but i dont think it' s enough.
    Do you have any case that can also protect my screen or like a flip cover case for this phone? I' ll b happy to have one. Thanks!
    By the way, i' m from Manila, Philippines. Thanks again!
  • Thl mobile :
    Thank you for your mail .
    We will release the case for thl w11 on our website soon .
  • Do you find this question helpful?  Yes   No
• From Andrew at 12/1/13 10:49 AM
  • Hi! I purchased this phone about two weeks ago, i am very satisfied with how it works. Best phone i ever had.
    The only thing i am worried about is its screen. I travel a lot and the case i got would only cover the back part of the phone, though i got a screen protector but i dont think it' s enough.
    Do you have any case that can also protect my screen or like a flip cover case for this phone? I' ll b happy to have one. Thanks!
    By the way, i' m from Manila, Philippines. Thanks again!
  • Thl mobile :
    Thank you for your mail .
    We will release the case for thl w11 on our website soon .
  • Do you find this question helpful?  Yes   No
• From Karl at 11/30/13 8:45 PM
  • Hi Are you going to release a KitKat (Android 4.4) in this phone? Thank you.
  • Thl mobile :
    Thank you for your mail .
    When the latest firmware be released by factory ,we will email you .
  • Do you find this question helpful?  Yes   No
• From Marco at 11/18/13 2:24 AM
  • Hi,i have this smartphone, and i like this, but the new firmware or ROM si it possible? When? Is it the 4.3 or 4.4?
    
  • Thl mobile :
    Thank you for your mail .
    We will email you once the latest firmware be released by factory .
  • Do you find this question helpful?  Yes   No
• From Betty at 11/17/13 9:00 AM
  • Hi,
    I'd like to know the SAR of this phone? Is it possible? Is it >0,6?
  • Thl mobile :
    Thank you for your mail .
    It is 0.725 w/kg .
  • Do you find this question helpful?  Yes   No
• From Andrew at 11/17/13 7:32 PM
  • Hi , does this handset suports Greek from manufacture set up ? Not in rooted mode.
    Also i have seen videos that there is a microSD card slot. Why not to use it?
  • Thl mobile :
    Thank you for your mail .
    Thl w11 is preinstalled Greek language and it doesn't built in SD card slot .
  • Do you find this question helpful?  Yes   No
• From Aidil at 11/12/13 11:16 AM
  • Hi,
    How much is the shipping to Portugal and how long does it takes to deliver?
    Do you send it already with original Android 4.2 without the Chinese apps?
    Thanks.
    
  • Thl mobile :
    Thank you for your mail .
    The shipping cost to Portugal is $11.6 by Register Air Mail which usually take about 15-25 working days .
    It is preinstalled Android 4.2.1 OS and set as English language before send .
    
  • Do you find this question helpful?  Yes   No
• From pascal at 11/8/13 4:39 AM
  • hello world and good day to you
    
    the problem of the GPS w11 it done been solved, but I spend much control would be on it to work properly
    
    sincerely pascal
  • Thl mobile :
    Thank you for your mail .
    If you have any other concerns, please feel free to let me know.
  • Do you find this question helpful?  Yes   No
• From Oscar at 11/4/13 3:35 PM
  • Do you have shipping to Mexico?, How much should I pay for it? How log dos it take to arrive?.
    
    What about the warranty?
  • Thl mobile ；
    Thank you for your mail .
    We can ship it to Mexico and the shipping cost is $11.6 by Register Air Mail which usually take about 15-25 working days to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Andreas at 10/26/13 1:32 PM
  • Hi, I am a bit confused. If the W11 doesn't support SD Card why do I have the option to buy one? Also I saw in a previous question (from Kamil) that if you buy a Kingston 32GB you can have 64GB in total...
    Can you clarify the situation?
  • Thl mobile :
    Thank you for your mail .
    Thl w11 don't built in SD card slot .
  • Do you find this question helpful?  Yes   No
• From shai at 10/26/13 5:24 AM
  • do you have shipping to Israel?
    if you do, how much does it cost?
    also how many days it takes...
  • Thl mobile :
    Thank you for your mail .
    We can ship it to Israel and the shipping cost is $11.6 by Register Air Mail which is estimated to arrive in 15-25 working days in normal conditions .
  • Do you find this question helpful?  Yes   No
• From mixail at 10/21/13 1:45 AM
  • Good morning sirs,
    I want to ask you if this phone support or does not support, the usage of an extra memory micro sd card.
    Because from your answers to others question I am not so sure.
    Thanking you in advance.
    Mixail
    
  • Thl mobile :
    Thank you for your mail .
    Thl w11 doesn't support sd card .
    
  • Do you find this question helpful?  Yes   No
• From Kamil at 10/12/13 4:31 AM
  • Hi. I wanna buy this phone but I have some questions. Phone have 32 GB ROM but if I pick Kingston 32GB +£10.91 I get phone with 64 GB ROM ? How long is guarantee ? How much I should pay for delivery to UK ?
  • Thl mobile :
    Thank you for your mail .
    If you insert a Kingston SD card 32GB to the phone , yo u will get the 64GB memory .
    The shipping cost to UK is $11.6 via Register Air Mail .
    Warranty : 12 months
  • Do you find this question helpful?  Yes   No
• From Marin at 9/22/13 4:53 AM
  • hi
    I wanna buy this phone, so what do I need to do? do you accept paying by PayPal?
    I have active PayPal acc, so... don't think there's gonna be any problem with that, only with custom service, is there any way to avoid paying extra to the custom?
    
  • Thl mobile ：
    Thank you for your mail
    We support payment via paypal /credit card .
    We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
  • Do you find this question helpful?  Yes   No
• From Ivan at 9/17/13 2:37 AM
  • Good den.Chcem you can order this phone :
    THL W11 Smartphone MTK6589T 1.5GHz Front 13.0MP Camera 2 gigabytes 32 gigabytes 5.0 Inch FHD Screen Black and if I send it to the State of the Slovak Republic when it ojednam Slovakia Thank you for odpoveď.Moj email is [email protected]
  • Thl mobile :
    Thank you for mail .
    ThL W11 Smartphone is in stock and ready to send now .
    It is estimated to arrive in 15-25 working days via Register Air Mail in normal conditions .
  • Do you find this question helpful?  Yes   No
• From Rizwan at 9/12/13 11:25 AM
  • does w11 support memory extension ?
  • Thl mobile ;
    Thank you for your mail .
    Thl w11 doesn't support SD card .
  • Do you find this question helpful?  Yes   No
• From Antonio M. at 9/2/13 11:55 AM
  • They would be so kind as to tell me when my order is shipped? # 920005313
  • THL Mobile:
    Thank you for your mail.
    We send your package on August,30 and we send your email with the tracking number,please check your mail.
  • Do you find this question helpful?  Yes   No
• From Vlad at 8/28/13 12:19 AM
  • When will this phone get a flip cover available? Also will the OS get updated to 5.0 or at least 4.3 in the future?
    
    Thanks!
  • THL mobile:
    Thank you for your mail.
    We will send THL W11 Case as a gift and When we got the latest Android 4.3 OS,we will update on our website.
  • Do you find this question helpful?  Yes   No

Ask Your Own Question