ThL W200 Android 4.2 MTK6589T Quad Core Smart Phone 5.0 Inch HD IPS screen 5MP HD front camera

Questions on ThL W200 Android 4.2 MTK6589T Quad Core Smart Phone 5.0 Inch HD IPS screen 5MP HD front camera

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• From soly at 10/21/14 10:33 AM
  • I have problem the camera. (green screen or device cannot connect to camera)
    I tried to fix it with factory reset and i also updated firmware, but it worked temporary. I also followed instructions from youtube videos which say that solve the problem with camera.It lasted more but still after two weeks the same problem.
    Which is the cause of the problem? If i buy a camera repair part it will be fixed?
  • THL Mobile
    Thank you for your mail.
    Mobile phone unable to connect the camera may be caused by mobile phone system, you can go to system camera settings - Application - all, remove the cache and the data, then open the camera try can not normal, if not work, you can backup data restore factory settings. If you restore the factory settings remains unable to connect the camera, may you mobile phone camera have problems.
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• From samuel george at 10/10/14 3:15 AM
  • i have a w200c that goes blank immediately after showing logo
  • THL Mobile
    Thank you for your mail.
    Please restore factory settings.
  • Do you find this question helpful?  Yes   No
• From Glenn at 10/8/14 10:24 AM
  • Find thl w200 slowing up becomes laggy to operate sometimes freezes. Phone is a couple of months old. Still waiting for Kitkat to come, when it does will it update over the phone or will I have to come to the website?
    
    Thank you.
  • THL Mobile
    Thank you for your mail.
    When we got the THL W200 Android 4.4 latest firmware, we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Milva Mihaylova at 10/3/14 10:03 AM
  • My microphone and loudspeaker (on the back) don't work. I don't have warranty, do you have any suggestions how can i fix it?
  • THL Mobile
    Thank you for your mail.
    Replace a speaker.
  • Do you find this question helpful?  Yes   No
• From oliver at 9/28/14 9:01 AM
  • hello world,
    
    I saw in a datasheet, that THL W200 can support Sd card till 64 Gb. Since I bought two THlw W200 I bought two 64 Gb sd card. In my Mobile it works o.k. but in my partners we have had problems with it. It works again now o.k. What would you suggest. Changing into an 32 GB card? Is there a risk for a damage to the Mobile?
  • THL Mobile
    Thank you for your mail.
    Replace 32GB SD Card.
  • Do you find this question helpful?  Yes   No
• From lrd.forster at 9/24/14 8:23 AM
  • Today i recieved my new thl w200c octa core phone, I connected it to my windows 7 laptop and it cannot read the SDcard the phone is connected as usb storage.
  • THL Mobile
    Thank you for your mail.
    Please install the driver.
  • Do you find this question helpful?  Yes   No
• From Oleg at 9/22/14 6:56 AM
  • When will be released Android 4.4 for THL W200?
    Or we have no chance for it?
  • THL Mobile
    Thank you for your mail.
    When we got the THL W200 latest firmware, we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Roddyxp at 9/21/14 1:07 PM
  • have now a ThL w200 for nine months and I am very happy with it.
    only I have the problem that my Camara has stopped working.
    maybe you know what I can do to get him back to work right
  • THL Mobile
    Thank you for your mail.
    THL W200 firmware: http://pan.baidu.com/s/1jG3Meea
  • Do you find this question helpful?  Yes   No
• From Robert at 9/13/14 3:16 AM
  • Lately I tried to connect a usb stick as storage, but the phone does not recognize it, no connection. Can I use a usb with the phone? Someone had this same question b4 & u told him to download the Mobile Assistant Software Category, but where can I find it to download?
    I would appreciate an email answer too. Thank you
  • THL Mobile
    Thank you for your mail.
    You can download 91Mobile Assistant Software in Google play store.
  • Do you find this question helpful?  Yes   No
• From Sem Davilma at 8/30/14 11:38 AM
  • How do I screenshot??? And I love the phone
  • THL Mobile
    Thank you for your mail.
    You can download the screenshot apps from Google play store .
  • Do you find this question helpful?  Yes   No
• From Reuven at 8/25/14 12:47 PM
  • In order to free more space in my Smart Phone, I decided to delete or cancel all the videos I received through "wat'sup". As a result, when I receive now a video:
    1. I can't see it "full screen" as I did before but minimized and displayed in the middle of the screen in an horizontal position.
    2. If I transfer it to my computer, I see the video full screen in my computer but without sound.
    How can I restore the normal function of the video in my Smart Phone
    Thl W200?
    Your answer will be much appreciated.
    
  • THL Mobile
    Thank you for your mail.
    You can download a video player.
  • Do you find this question helpful?  Yes   No
• From gianni at 8/23/14 1:04 PM
  • i have a new phone that replace my old thl w200, after i got problems with my cam. but now it does not find de sd card. i already try to reset to factory setting what els can i do
  • THL Mobile
    Thank you for your mail.
    Your SD card in another phone can read out? If not, please change a new SD card.
  • Do you find this question helpful?  Yes   No
• From George at 7/28/14 4:52 PM
  • does thl w200 support MHL connection to an HDMI tv screen?
  • THL Mobile
    Thank you for your mail.
    THL W200 does not support MHL.
  • Do you find this question helpful?  Yes   No
• From VVK at 7/27/14 11:48 PM
  • when I finally got an official firmware update to thl w200 android 4.3 or 4.4 on the air????
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Theodore at 7/25/14 7:39 AM
  • I bought a W200 via TinyDeal on April this year. Lately I tried to connect a usb stick as storage, but the phone does not recognize it, no connection. Also, when I type *#*#3646633#*#* on the call pad, do not appear the factory settings for audio etc. I restored factory data and the situation is the same. What is your opinion?
    I would apreciate an email answer too. Thank you
  • THL Mobile
    Thank you for your mail.
    Please download the Mobile Assistant software category.
  • Do you find this question helpful?  Yes   No
• From Eli at 7/24/14 1:28 AM
  • I have had the w200 for six months and have been very satisfied. I recently switched cell phone carriers and suddenly my battery has been draining very quickly. The "cell standby" and "phone idle" are using most of the battery, my battery drains completely in about six hours. I already performed a factory reset, and deleted almost all my apps but the problem persists.
    
    Is this a problem that you are familiar with, and if so what is the proposed solution?
  • THL Mobile
    Thank you for your mail.
    You need to buy a new original battery.
  • Do you find this question helpful?  Yes   No
• From sekanjako matia at 7/19/14 5:07 AM
  • my THL W200 phone fell and the screen got broken, how can I send it back to china from uganda for screen replacement. R.S.V.P
  • THL Mobile
    Thank you for your mail.
    You can buy a cell phone screen, in the repair shop to replace.
  • Do you find this question helpful?  Yes   No
• From Sinan at 7/16/14 5:17 AM
  • hello world, W200 THL when the 4.4 update will be given KitKat?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest Android 4.4 firmware , if any news ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Paola at 7/6/14 8:55 AM
  • I've problems with the cameras, they don't work anymore! Any suggestion?
  • Thl Mobile :
    Thank you for your mail .
    Refer to the camera issue you mentioned ,please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From hami at 6/30/14 9:58 PM
  • where to buy this phone in pakistan ? any outlet in pakistan ? if not then what will be shipping cost and ime to pakistan punjab ?
  • THL Mobile
    Thank you for your mail.
    I regret that we have no dealer or re-seller in Pakistan,but we support worldwide shipping ,you can purchase this directly from our online shop,
    We will send the suitable plug according to your country.
  • Do you find this question helpful?  Yes   No
• From Wallyson at 6/27/14 6:46 AM
  • i want to know how much does it cost to ship w200 to Brazil and how long does it take to get to Brazil. also like to know if there is any tax in the cost of shipping
  • THL Mobile
    Thank you for your mail.
    The shipping cost to Brazil is $11.60 via Singapore post with the tracking number 15-25 working days around to arrive at you,
    Our price is FOB price,we will print your package value under 50USD, but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From Syed at 6/16/14 11:04 AM
  • how much it costs in India?
  • THL Mobile
    Thank you for your mail.
    The shipping cost to India is $11.60 via Singapore post with the tracking number 15-25 working days around to arrive at you.
  • Do you find this question helpful?  Yes   No
• From Sean at 6/11/14 5:16 AM
  • hello world
    Do you have a solution / new firmware to solve the camera "green screen" and "cant connect to camera" problems?
    This faulty behavior is really annoying and prevents the fair use of the phone.
    Thanks!
  • THL Mobile
    Thank you for your mail.
    Go to Settings > Apps,Camera, and then touch Force stop.
    Go to Settings > Apps, Camera, and then touch Clear cache.
    Go to Settings > Apps, Camera, and then touch Clear data. Caution: Any data saved in this app will be erased.
    Then restart your device without opening the camera or any other applications that use the camera
  • Do you find this question helpful?  Yes   No
• From Bob at 6/10/14 10:01 AM
  • Waht type of SIM card it needs? normal SIM card or the micro SIM card
  • THL Mobile
    Thank you for your mail.
    ThL W200 phone supports two standard sim card, not support micro sim card.
  • Do you find this question helpful?  Yes   No
• From Haris at 6/9/14 3:34 AM
  • I have Thl W200 and suddenly i have no sound when someone is calling,and i can not hear him... Any suggestions?
  • THL Mobile
    Thank you for your mail.
    Please restart the phone, if it does not solve the problem, may be the receiver is loose.
  • Do you find this question helpful?  Yes   No
• From giorgi at 6/5/14 1:41 AM
  • hello world .I have a question. can I buy assembled main board for my thl w200 and if I can how much is it?
  • THL Mobile
    Thank you for your mail.
    We very regret that we don't provide the parts sell at present .
  • Do you find this question helpful?  Yes   No
• From martha at 6/4/14 2:29 PM
  • The camera was and all of a sudden when I turn it on I have a green screen and will not do anything. I have turned it off and back on took the battery out and put it back in and it is still green. I am still under factory warranty should I send it back or can you help me fix it.
  • THL Mobile
    Thank you for your mail.
    1. Find a camera in the application, the data cleaning, and then see if can restore normal,
    2. The camera may be loose.
  • Do you find this question helpful?  Yes   No
• From yaron at 5/23/14 12:36 PM
  • thl w200 wifi+BT dont work,
  • THL Mobile
    Thank you for your mail.
    Your THL W200 mobile phone has ROOT and Flash? may be conflict with installed software, restore factory settings(Remember to back up).
  • Do you find this question helpful?  Yes   No
• From ronen at 5/23/14 6:17 AM
  • software update for W200, when and where can i get it?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .
    
  • Do you find this question helpful?  Yes   No
• From Nicolas at 5/21/14 5:55 AM
  • Donde está el archivo de firmware? Where are the firmware del ThL w200
  • THL Mobile
    Thank you for your mail.
    We'll release here: http://www.thlmobilestore.com/news/thl-mobile-phone-lastest-firmware/
  • Do you find this question helpful?  Yes   No
• From katheryne at 5/19/14 9:41 PM
  • hello world.
    
    can I Pay With Cash?
    
  • Thl Mobile :
    Thank you for your mail .
    Payment options available include Paypal / credit card / wire transfer .
  • Do you find this question helpful?  Yes   No
• From Ideal Musliu at 5/18/14 5:37 PM
  • Hi,
    Could you let me know, if in the latest firmware will be emoji including?
  • THL Mobile
    Thank you for your mail.
    When we got the latest firmware update,we will release on our website, and we will email you at the first time.
  • Do you find this question helpful?  Yes   No
• From rudy at 5/16/14 4:45 AM
  • hi my THL w200 doesnt go past the start up screen. tried factory resetting it but that didnt work i dont know how to fix this problem please i only got this phone for 2 months and really love it
  • Thl Mobile :
    Thank you for your mail .
    Please take off the battery ,then restart your phone .
    
  • Do you find this question helpful?  Yes   No
• From Ricardo at 5/15/14 8:51 PM
  • hello world,
    
    How and where can I get the most recent update for my phone?
    
    
    I currently have:
    android 4.2.1
    Build:
    Thl.w200.140111.jbv2.hd.en.com.8p64_mt6589y
    
    
    Thank you, I have enjoyed my new phone alot
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Marco at 5/9/14 12:00 PM
  • I have got THL W200, but it has receiving 2g/3g problems here in Italy.Can you help me in solving this ?
  • Thl Mobile :
    Thank you for your mail .
    Could you tell me the details of the problem ?
  • Do you find this question helpful?  Yes   No
• From Gianna Kastellaki at 5/9/14 11:55 AM
  • My camera don't work.I have done reboot..so what else?
    
  • Thl Mobile :
    Thank you for your mail .
    Please reset your phone to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From Ideal Musliu at 4/24/14 4:20 PM
  • Hi i bought THL W200 and I'm having problems it shuts down by itself and sometimes in my screen appear some Chinnese character with all black screen :S i did the factory reset... I AM WAITING LATEST FIRMWARE ???
  • Thl Mobile:
    Thank you for your mail .
    Our factory is testing the latest firmware and we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From yakir gershon at 4/22/14 3:49 AM
  • no usb driver
    unable to connect to pc
  • Thl Mobile :
    Thank you for your mail .
    You should turn on the usb driver when your device connect to computer.
  • Do you find this question helpful?  Yes   No
• From daniel at 4/21/14 11:00 AM
  • The customs my country will not deliver the phone if the price listed is not the right price.
    Are you listing the price i pay on the package?
  • Thl Mobile :
    Thank you for your mail .
    Yes ,we can print your parcel the real price value in the shipping documents .
  • Do you find this question helpful?  Yes   No
• From preet at 4/17/14 8:34 AM
  • i have thl w200 i want to get its flip cover can u send me a single flip cover
  • Thl Mobile :
    Thank you for your mail .
    We will submit the flip cover on our website soon .
  • Do you find this question helpful?  Yes   No
• From Ondrej Siman at 4/15/14 2:33 AM
  • Has this phone Czech language included? It's not in list, but others THL phones have. Thank you for answer.
  • THL Mobile
    Thank you for your mail.
    ThL W200 phone support Czech language.
  • Do you find this question helpful?  Yes   No
• From jauma at 4/14/14 10:19 AM
  • My thl w200 can't connect to the camera. I have just bought it please tell me what to do
    
  • THL Mobile
    Thank you for your mail.
    If you restart the phone also can't solve, need to download latest official firmware update.
  • Do you find this question helpful?  Yes   No
• From Alex at 4/14/14 9:14 AM
  • There is still no news about 4.4 Kit Kat?
  • THL Mobile
    Thank you for your mail.
    When THL released Android 4.4 kitkat, we will immediately uploaded to the site.
  • Do you find this question helpful?  Yes   No
• From yakir at 4/12/14 6:06 AM
  • how to connect w200 to pc
    my computer does not recognize the phone with usb cable
  • Thl Mobile :
    Thank you for your mail .
    You should turn on the usb driver when your mobile connect to computer.
  • Do you find this question helpful?  Yes   No
• From mm8174 at 4/7/14 10:31 AM
  • du hello world,
    i have de broken w200, what should i dooooo?
    pleze heping
  • Thl Mobile :
    Thank you for your mail.
    Could you kindly tell us your order number firstly ?
  • Do you find this question helpful?  Yes   No
• From PHD at 4/3/14 7:51 AM
  • What is the DAS for the w200 please
    
    
  • Thl mobile :
    Thank you for your mail .
    Thl W200 built in 1Gb ram and 8Gb rom .
    It supports TF card up to 32GB extended .
  • Do you find this question helpful?  Yes   No
• From KOSTAS at 3/31/14 1:04 AM
  • does it have greek menu?
  • Thl Mobile:
    Thank you for your mail.
    Thl w200 is preinstalled with Greek language.
  • Do you find this question helpful?  Yes   No
• From rick le page at 3/30/14 4:56 AM
  • Where dose the SD card go , in sim slot 2 or the middle slot ?
    
  • Thl Mobile:
    Thank you for your mail.
    THL W200 SD card is located in the middle of 2 SIM card.
  • Do you find this question helpful?  Yes   No
• From ZUHAYR at 3/29/14 12:00 AM
  • Hi, my screen got broken. Can you please tell me the price of the ips screen.. Shipping will be to mauritius. thanks in advance for your response.
  • Thl Mobile :
    Thank you for your mail.
    We very regret that we don't provide the parts sell at present .
  • Do you find this question helpful?  Yes   No
• From ZUHAYR at 3/28/14 12:48 PM
  • Hi, my mobile fell down and the screen is broken, how can i get it replaced or get a new one shipped to my country, which is Mauritius. thanks By the way, can i have the gorilla glass one or should i get the old version of w200 without gorilla glass cause mine is the older version.
  • Thl Mobile :
    Thank you for your mail.
    We very regret that we don't provide the parts sell at present.
  • Do you find this question helpful?  Yes   No
• From STYLIANOS at 3/26/14 2:04 PM
  • does phone can send to egypt days and cost thanks
  • Thl Mobile:
    Thank you for your mail.
    The shipping cost to Egypt is $11.60 via Singapore post with the tracking number 15-25 working days around to arrive at you.
  • Do you find this question helpful?  Yes   No
• From João Nuno at 3/24/14 3:40 AM
  • good day,
    
    I wonder if there is still much to have the sale THL W200 Black Flip Cover, I have the mobile phone in October and getting all this risado for not having coverage.
    please tell me something.
    
    thank you very much
  • Thl Mobile :
    Thank you for your mail .
    We will email you at the first time when THL W200 Black Flip Cover be available .
  • Do you find this question helpful?  Yes   No
• From Cate at 3/19/14 5:44 PM
  • Do you have THL w200 new firmware and tool?
  • Thl mobile :
    Thank you for your mail .
    Yes, you can download it here: http://www.thlmobilestore.com/news/
  • Do you find this question helpful?  Yes   No
• From antonio at 3/18/14 9:47 AM
  • updating the firmware or restoring the device is pointless to fix the camera issue.
    it's a hardware problem.
  • Thl Mobile :
    Thank you for your mail
    We will submit the latest firmware on our website soon .
  • Do you find this question helpful?  Yes   No
• From lyle at 3/17/14 11:42 AM
  • THL W200 "Can't connect to camera"
    
    Problem description:
    Sometimes camera do not work on THL W200 (Sometimes both cameras and flash). Rebooting device helps temporarily. Sometimes you can see vertical noise stripes on camera window; sometimes removing and putting back cover - temporarily solves problems. Sometimes frozen green screen. factory reset did not fix problem.
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From loris at 3/17/14 1:13 AM
  • please could you tell me with what you sent no. RS104611853NL
    
    ord. 920009476
  • Thl Mobile :
    Thank you for your mail .
    Your parcel has already been sent out with the tracking number RS104611853NL ,please check here (http://www.17track.net/en/result/post.shtml?nums=RS104611853NL)
    We will check with Netherland Post and release full report very soon .
  • Do you find this question helpful?  Yes   No
• From John at 3/17/14 5:35 PM
  • This is Genuine THL mobile phone?
  • Thl mobile :
    Thank you for your mail .
    Yes, We offer Genuine Original THL Android Mobile Phone.
  • Do you find this question helpful?  Yes   No
• From loris at 3/14/14 3:20 AM
  • please could you tell me with what you sent no. RS104611853NL
  • Thl Mobile :
    Thank you for your mail .
    Could you kindly tell us your order number firstly ?
  • Do you find this question helpful?  Yes   No
• From robi at 3/1/14 11:13 PM
  • Hay my camera not work get error can't concert the camera I tray factory reset didn't help
  • Thl Mobile :
    Thank you for your mail .
    Please finish updated firmware to resolve the issue .
    
  • Do you find this question helpful?  Yes   No
• From Nilo de March at 2/28/14 11:07 AM
  • Hi,
    
    THL bought a W200 on Aliexpress and can not turn off the keyboard sound. When you type a message the keyboard emits the sound of a typewriter.
    
    Even disabling the menu the sound remains. Is there any solution for this?
    
    
    Regards!
    
    
    Nile March
    Brazil
    
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No

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