THL W100S SmartPhone Android 4.2 MTK6582m 1.3GHZ Quad-Core 4.5 Inch IPS Screen 5.0MP Front Camera Black

Questions on THL W100S SmartPhone Android 4.2 MTK6582m 1.3GHZ Quad-Core 4.5 Inch IPS Screen 5.0MP Front Camera Black

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• From panos at 9/28/14 12:33 PM
  • I bought the w100s and it switches off unexpectadly although is fully charged what can I do?
    
    
  • THL Mobile
    Thank you for your mail.
    Please remove the battery, re-install and boot.
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• From Jose at 8/5/14 10:52 AM
  • cuando estará disponible el thel w100s ?
  • THL Mobile
    Thank you for your mail.
    THL W100S phone is in stock and ready to send.
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• From Les at 5/23/14 9:52 AM
  • Can you please root this phone for me?
    
    Thanks
  • Thl Mobile :
    Thank you for your mail .
    Rooting your device will void the 12 months factory warranty .
    
  • Do you find this question helpful?  Yes   No
• From master at 5/22/14 12:50 PM
  • will this particular model work in the UK
  • THL Mobile
    Thank you for your mail.
    Yes, THL W100S can work in UK.
  • Do you find this question helpful?  Yes   No
• From bambal at 5/21/14 5:55 AM
  • Excuse me, but you have all the questions robot responds? I would like to know the approximate release date for the new firmware. Information that it has tested a few months.
  • THL Mobile
    Thank you for your mail.
    We'll release here: http://www.thlmobilestore.com/news/thl-mobile-phone-lastest-firmware/
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• From Bambal at 5/20/14 2:39 AM
  • Thank you for your mail .
    True connoisseurs of this phone has long been waiting for the new firmware. Could you clarify the approximate release date?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From bambal at 5/20/14 12:09 AM
  • What version of firmware on the latest phones? Where can I download the latest firmware?
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From bambal at 5/19/14 12:28 PM
  • hello world ! What version of firmware is on the new phones? And where to download the latest firmware? Thanks
  • Thl Mobile :
    Thank you for your mail .
    Our factory is testing the latest firmware ,pls wait for another several days ,we will submit it on our website soon .
  • Do you find this question helpful?  Yes   No
• From Fiona at 5/17/14 1:19 AM
  • I lobe my w100 but the camera has stopped working says can't connect please help. Thanks
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From John at 4/20/14 9:43 AM
  • Will this phone works in Canada with Telus provider? Thanks
  • THL Mobile
    Thank you for your mail.
    THL W100S phone can work in Canada.
  • Do you find this question helpful?  Yes   No
• From mami at 4/20/14 5:17 PM
  • do u ship hir in philippines? do u accept other methods of payments?
  • THL Mobile
    Thank you for your mail.
    Yes, We support shipping to Philippines, we support Paypal and West Union.
  • Do you find this question helpful?  Yes   No
• From Abraham at 4/17/14 1:52 AM
  • At "thlmobile" the THLW100S frequencies specifications are 2G: 850/900/1800/1900 and 3G: 2100. While in your specifications 2G is the same while 3G is 850/2100. Which 2G and 3G frequencies are actually supported by THLW100S?
  • THL Mobile
    Thank you for your mail.
    THL W100S phone 3G support 850/2100 MHz.
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• From Márcio at 4/16/14 5:46 PM
  • My w100s stops (pauses) the music player a few after connecting the earphone. Same thing happens with internet radio apps. Same thing when connecting to Harman Kardon audio device instead of earphone. What would be wrong?
    Other question: tty symbol appears when earphone is connected. How to disable it?
    Thanks.
  • Thl Mobile :
    Thank you for your mail .
    Please change another original earphone to check with it .
  • Do you find this question helpful?  Yes   No
• From cfs010 at 4/12/14 8:59 AM
  • Hi,
    Has W100S got the Bluetooth A2DP application to listen music via a Bluetooth headset?
    Thank you in advance for response.
  • THL Mobile
    Thank you for your mail.
    THL W100S phone can listen to music through a Bluetooth headset.
  • Do you find this question helpful?  Yes   No
• From jack luzon at 4/11/14 2:31 AM
  • the 100s thas come in language in ebreue -israel.
  • Thl Mobile :
    Thank you for your mail.
    THL W100S is preinstalled hebrew.
  • Do you find this question helpful?  Yes   No
• From kostas at 3/31/14 11:25 PM
  • hi, i have the w100 and i have problems with the camera.Sometimes it does not work for a week and then it comes back again suddenly....what shall i do?
  • Thl Mobile:
    Thank you for your mail.
    We will post relevant solution on the website.
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• From João Costa at 3/27/14 11:54 PM
  • Will it be something to fix battery values?
    And about battery being only 1500mAh?
  • Thl Mobile:
    Thank you for your mail.
    THL W100S phone battery is 1800mAh, here are THL W100S battery: http://www.thlmobilestore.com/thl-w100-smart-phone-original-1800mah-lion-battery.html
  • Do you find this question helpful?  Yes   No
• From kostas at 3/21/14 11:46 AM
  • does it have any cases as a gift??
  • Thl Mobile :
    Thank you for your mail .
    Thl w100S come with a plastic case .
  • Do you find this question helpful?  Yes   No
• From Wilfried from Germany at 3/11/14 11:36 AM
  • hello world,
    when does an update on 4.4 Kitkat come for the THL W100S?
    Where do I can do it then downloaden?
  • Thl Mobile :
    Thank you for your mail .
    We will submit the latest Android 4.4 Kitkat firmware on our website soon .
  • Do you find this question helpful?  Yes   No
• From Eli at 3/7/14 10:24 PM
  • W100S order #920007520:
    Rear camera auto-focus stopped working. Image on screen remains blurred.
    By the way front camera focus is working correctly.
    Is there a fix? Thank you.
  • Thl Mobile :
    Thank you for your mail .
    Please reset your device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From Pedro at 3/3/14 10:09 AM
  • Good afternoon,
    
    When is that there will be a new ROM for the device, since the latter came out for 3 months?
    
    There is a problem with the % of the battery and the new ROM could solve the problem.
    
    greetings
  • Thl Mobile :
    Thank you for your mail .
    We will submit the latest firmware on our website soon .
  • Do you find this question helpful?  Yes   No
• From Djordje at 3/1/14 5:08 AM
  • I have THL W100, and I want to upgrade its THL V1 firmware to ThL W100S Android 4.2.2 the latest firmware, is it possible? Will it brick? When will be released KitKat for THL W100? Thanks :D
  • Thl Mobile :
    Thank you for your mail .
    We will email you at the first time when the latest firmware Android 4.4 KitKat on our website soon .
  • Do you find this question helpful?  Yes   No
• From Totto at 2/19/14 1:52 PM
  • Hi. I'm looking to buy a screen protector for my W100, but the shop I'm using only has protectors for the W100S model.
    
    As far I can tell both screens are the same. Is that so, and can I use a W100S protector on my W100 screen?
    
    I think the info would be of help to other users also?
    
    Thanks for your time.
  • Thl Mobile :
    Thank you for your mail .
    We will release the screen protector for thl W100S phone on our website soon .
  • Do you find this question helpful?  Yes   No
• From Ofek edut at 2/19/14 5:34 AM
  • hello world
    Do you ship thl w100s to Israel?
  • Thl Moible :
    Thank you for your mail .
    Yes, we support shipping to Israel
  • Do you find this question helpful?  Yes   No
• From Sandra at 2/17/14 9:00 PM
  • dear sir/madam,
    When will you begin selling 4G THL phones instead of 3G phones?
  • Thl Mobile :
    Thank you for your mail .
    We will email you at the first time when thl factory will release the 4G THL phones in the future .
  • Do you find this question helpful?  Yes   No
• From Harry at 2/16/14 2:22 AM
  • I ordered the W100s. It arrived with one battery. Is that correct? I thought it would come with an extra battery.
  • Thl Mobile :
    Thank you for your mail .
    THL W100S SmartPhone come with one battery from factory .
  • Do you find this question helpful?  Yes   No
• From Carlucci at 2/14/14 5:11 AM
  • hello world,
    
    All the new THL W100S came with a battery problem, don't show the correct %.
    
    How we fix this?
    
    Thank you
  • Thl Mobile:
    Thank you for your mail .
    Please change another battery to check with it .
  • Do you find this question helpful?  Yes   No
• From ovidiu at 2/13/14 1:18 AM
  • Hallo, is W100S black in stock?The shipping cost to Romania?
    
  • Thl Mobile:
    Thank you for your mail .
    The black THL W100S SmartPhone is in stock and ready to send now .
    The shipping cost to Romania is $11.6 via SIngapore post .
  • Do you find this question helpful?  Yes   No
• From Michael at 2/9/14 1:16 PM
  • hello world, I have the order number 920008968 could you put a lower price due to avoid taxes?..and I hope that the chargers are suitable for Greece/European Union,right?!?Thank you in expense..
  • Thl Mobile :
    Thank you for your mail .
    We can help you reduce and avoid import taxes by declaring prices low, declaring the contents as "electronic accessories" or other items and shipping in simple packaging.
    Don't worry ,we can send the suitable plug according to your country .
  • Do you find this question helpful?  Yes   No
• From Stephan at 2/9/14 11:59 PM
  • I reset the phone. Now it does not accept my PIN anymore. How can I reset the PIN?
    
    Many thanks
  • Thl Mobile :
    Thank you for your mail .
    Could you kindly tell us your order number ?
  • Do you find this question helpful?  Yes   No
• From Giorgos at 2/7/14 5:09 AM
  • hi there...i i want to ask you about the price to sent it to Greece....
    and the total price for two W100S with the postage...thanks
  • Thl Mobile :
    Thank you for your mail .
    The shipping cost to Greece is $21.20 via SIngapore post ,and the total is $313.20
  • Do you find this question helpful?  Yes   No
• From Nana at 2/5/14 5:59 AM
  • hello world I am interesting in buying W100S. However prior to the buy I would like to know the warranty period of this product and the shipping cost for shipment to Greece. Also I would appreciated if you could let me know about any duties that are applied to shipment in Greece.
    
    Thank you
    Nana
  • Thl Mobile:
    Thank you for your mail .
    All our thl phone come with 12 months factory warranty and the shipping cost to Greece is $11.6 via Singapore post .
  • Do you find this question helpful?  Yes   No
• From Cesar Fabian at 1/24/14 3:18 AM
  • Hola, queria saber si yo compro el celular si me lo mandarian a Uruguay, mas precisamente a Rivera (uruguay).Gracias
  • Thl mobile :
    Thank you for your mail .
    The shipping cost is $11.6 via Singapore post and the total is $321.59
    
  • Do you find this question helpful?  Yes   No
• From Martín at 1/23/14 6:57 AM
  • Hi! I want shipping by DHL or FEDEX. How much to Argentina?
    
    Thanks!
    
    Best regards!
    
    
  • Thl Mobile :
    Thank you for your mail .
    The shipping cost to Argentina is $55.21 via Dhl with the tracking number 3-5 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From katsok at 1/18/14 1:42 PM
  • I`ve bought the w100s and for three weeks everything was fine the phone worked great sience last Fryday the phone start to crash - turned off - I tried the factory reset and it still crashes and also I`ve reinstalled the latest firmware successfully but it`s still crashes should I install again with the "PRELOADER" checked? What should I do?
  • Thl Mobile :
    Thank you for your mail .
    Please remove the battery ,then reset your phone .
  • Do you find this question helpful?  Yes   No
• From Frixtr at 1/15/14 12:48 AM
  • Please, contact me when you release Kit Kat update.
  • Thl Mobile :
    Thank you for your mail .
    We will submit the latest firmware on our website when it be released by factory .
  • Do you find this question helpful?  Yes   No
• From Moriya at 1/9/14 12:57 AM
  • Hi,
    Could ypu please email me the latest w100 version that supports Hebrew or english?
    Thanks.
    Moriya
  • Thl Mobile :
    Thank you for your mail .
    Hebrew or english language is preinstalled .
  • Do you find this question helpful?  Yes   No
• From Dabiel at 1/9/14 11:45 PM
  • I just got the telephone shipped on 12/12/2013... Order #920007668... Everything was really fine, a lot of thank to THLMobilStore.. :D
  • Thl Mobile :
    Thank you for your feedback .
  • Do you find this question helpful?  Yes   No
• From Pierre at 1/8/14 12:36 PM
  • Bonjour,
    
    Y a t-il un chargeur prise européenne avec le THL W100S ?
    
    From Belgium
    
    Thanks
  • Thl mobile :
    Thank you for your mail .
    We can send an EU plug as the gift for you .
  • Do you find this question helpful?  Yes   No
• From Ricardo Cortes at 1/2/14 10:12 PM
  • Hi, I bought a THL W100 (old version) some months ago and it has worked so good, but one week ago the back camera and flash do not work (the app does not recognize the back camera) . How can I do? Do you sell the back camera (spare part)?
  • Thl mobile :
    Thank you for your mail .
    Please reset the device to factory mode: Setting-backup&reset -Factory Data Reset
  • Do you find this question helpful?  Yes   No
• From Vangelis at 1/1/14 4:59 AM
  • Hallo, is W100S black in stock?
    Is there a back silicon case, or flip case I can order?
    If I want 2-3 more screen protectors, can I have them?
    Thanks!
  • Thl mobile :
    Thank you for your mail .
    Thl w100s black version is in stock and ready to send now .
    It comes with a flip case , a plastic shellback and a screen protector.
    
  • Do you find this question helpful?  Yes   No
• From Filipe Freitas at 12/31/13 8:39 AM
  • I can´t charge my w100s, when I plug the charger it goes on off on off, i unpluged the usb debbuging but when i restart the phone it goes on again,
  • Thl mobile :
    Thank you for your mail .
    Please remove the battery ,then reset your phone .
  • Do you find this question helpful?  Yes   No
• From BT at 12/30/13 8:08 AM
  • hello world,
    I have purchased a w100s
    My order number is #920007512
    can tell me how long it takes to reach?
    thank you
  • Thl mobile :
    Thank you for your mail .
    Your parcel has already been sent out via Singapore post with the tracking number RF191443834SG ,please refer here (http://www.17track.net/en/result/post.shtml?nums=RF191443834SG)
  • Do you find this question helpful?  Yes   No
• From Hugo at 12/27/13 7:34 AM
  • Hi.
    I have a Thl W100s and a problem: The loudspeaker volume is too low when in a call.
    
    How can i raise it?
    Please Help.
    
    Thank you
  • Thl mobile :
    Thank you for your mail .
    Raise the speaker volume:
    1. Enter *#15963#* engineering menu:
    2. Select Audio> Loudspeaker mode
  • Do you find this question helpful?  Yes   No
• From Andrei at 12/27/13 4:08 AM
  • hello world, I have purchased a w100s, my order number is #920007977. Could you please help me and write an amount lower than 50$ so that I will avoid Customs tax? Thank you for your attention!
  • Thl mobile :
    Thank you for your mail .
    We can write a smaller value lower than 50usd in the shipping documents so to avoid or reduce custom duties and tax.
  • Do you find this question helpful?  Yes   No
• From Andrei at 12/25/13 2:04 AM
  • I toked 3 months ago a THL model w8s and I'm very satisfied with it. I would like to order a w100s aswell but I see the shipping is no longer free to Romania. Can you confirm this, and if so, can you tell me what will the shipping price amount to?
  • Thl mobile :
    Thank you for your mail .
    The shipping cost to Romania is $11.6 via Singapore post and the total is $161.59
  • Do you find this question helpful?  Yes   No
• From Brent at 12/18/13 3:44 AM
  • How much cost shipping to Belgium?
    Do you get a case for it?
    
  • Thl mobile :
    Thank you for your mail.
    The shipping cost to Belgium is $11.6 via Singapore post .
    It comes with a plastic shellback from factory .
  • Do you find this question helpful?  Yes   No
• From Paulo at 12/17/13 7:39 AM
  • Thank you, I just get the THL W100S, is fantastic.
    Merry Christmas and a Happy New Year.
    Paulo Abreu
    Shipment #920007397
  • Thl mobile :
    Thank you for your mail .
    We are very pleased to hear that you have recieved your parcel .
  • Do you find this question helpful?  Yes   No
• From Martin18 at 12/13/13 1:11 PM
  • hello world, I would like to buy 20pcs, how total cost could you give me, incl. shipping by DHL to Czech Republic?
    Thanks for reply on my email
    Martin18
  • Thl mobile :
    Thank you for your mail.
    For 20 units THL W100S SmartPhone for $132.40 each , and the shipping cost to Czech Republic is $217.70 via DHL,the total is $2,865.70
  • Do you find this question helpful?  Yes   No
• From carlos at 12/13/13 12:51 PM
  • hello world,
    How many batteries sent to the mobile?
    How much is the shipping to Spain?
    How many time to get the shipping to Spain?
    
    Thanks
  • Thl mobile :
    Thank you for your mail .
    Thl w100s comes with 1 battery , and the shipping cost is $11.6 via Singapore post with the tracking number 15-25 working days around to arrive at you .
  • Do you find this question helpful?  Yes   No
• From Dabiel at 12/13/13 1:33 AM
  • I made my order yesterday, I assume that christmas days and end year can delay a little more the delivery, right?
  • Thl mobile :
    Thank you for your mail .
    Could you kindly tell us your order number firstly ?
    We will help you check whether it has been dispatched or not .
    
  • Do you find this question helpful?  Yes   No
• From Jaime at 12/12/13 6:16 PM
  • THL W100S in stock? Can be shipped immediately? Thank !!
  • Thl mobile :
    Thank you for your mail .
    Yes, thl w100s is in stock and ready to send now .
  • Do you find this question helpful?  Yes   No
• From eduardo at 12/12/13 5:48 PM
  • hello world, how are you? I need to install the stock rom on my W100S, no chance to get a download link? thank you very much.
  • Thl mobile :
    Thank you for your mail .
    We will email you when the latest firmware be released by factory .
  • Do you find this question helpful?  Yes   No
• From Alisson at 12/10/13 5:27 PM
  • THL launches Android updates? We will update for Kit Kat?
  • Thl mobile :
    Thank you for your mail .
    We will email you when the latest firmware be released by factory .
  • Do you find this question helpful?  Yes   No
• From GABRIEL at 12/9/13 5:57 AM
  • 
    
    hi how much
    this if i could buy it ?
    im from phillipines !
    
    plz help
    
    all total coat thanks
  • Thl mobile :
    Thank you for your mail .
    The shipping cost is $11.6 via Singapore post and the total is $161.59
  • Do you find this question helpful?  Yes   No
• From Wilfried from Germany at 12/8/13 4:02 AM
  • I bought this phone yesterday. Is it with german language, i hope. Is the charger for Germany?
  • Thl mobile :
    Thank you for your mail .
    It is preinstalled German language , and we can send the suitable plug according to your country .
  • Do you find this question helpful?  Yes   No
• From Robert at 12/8/13 1:13 AM
  • Is there a user manual for this phone that I can download?
    
    Also, when I connect the phone to my PC it tries, and fails, to find and install an MT65xx Android Phone driver. Can you recommend a safe website to download the driver from please?
    
    Thanks.
  • Thl mobile :
    Thank you for your mail .
    We will email you when the electronic manual be released by factory .
    Please choose Setting ==>> USB debugging (do not choose)
  • Do you find this question helpful?  Yes   No
• From Fabian at 12/4/13 5:25 PM
  • hello world, I wanted to know if the THL W100S comes only in black color, thanks
  • Thl mobile :
    Thank you for your mail .
    For thl w100s white version ,please check here (http://www.thlmobilestore.com/thl-w100s-android-4-2-mtk6582m-1-3ghz-quad-core-smartphone-4-5-inch-ips-screen-white.html)
  • Do you find this question helpful?  Yes   No
• From Jef at 12/3/13 3:26 AM
  • ThL W100S.
    Is it possible to have English Translation
    from Chinese Language the Factory MENU (Volume- & Power)
    Thank You
  • Thl mobile :
    Thank you for your mail .
    It is preinstalled English language .
    
  • Do you find this question helpful?  Yes   No
• From João Gomes at 12/3/13 3:14 AM
  • This mobile support 32 GB Microsd ? or only 16 GB ?
    
    I ask because in many sites say 32 GB and anothers say 16 GB is maximum...
    
    And some users say the 32 GB microsd work in mobile.
  • Thl mobile :
    Thank you for your mail .
    It supports TF card up to 16GB extended
  • Do you find this question helpful?  Yes   No

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