1: Mobile phone download software when prompted: phone memory or SD card memory shortage, what is the solution?
A: Because the body memory coming full, and the software is generally the default installation path for the body memory, it is recommended to uninstall the body that are not commonly used software, or be set through 91 assistant computer version, install the software to SD card to solve.

2: Recovery ERM is what mean?
A: Recovery ERM that is to restore the factory parameters, the system will not recover, but may cause system instability, where there is instability after operation resumes ERM can be downloaded from the official website upgrade package upgrade solution.

3: Why use GPS can not positioning?
A: In sunny unimpeded condition using the atmosphere. Like a ceiling, roof and weather factors will influence the performance of GPS. 2. Please try to move to complete see the sky area 360 degrees. The towering buildings and walls will be a little impact on the performance of GPS.

4: When the installation program prompts prohibit the installation of applications from unknown sources, how to deal with?
A: " applies to 2.3 System": Click Settings > Applications> Unknown sources √ election to the " applicable 4.0 System": Click Settings> Security > Unknown sources √ election to the.

5: When I turn on the camera error, suggesting that " can not connect " What should I do?
A: If restart the phone like cannot solve, you need to brush through the official website of the latest upgrade package to try.

6: How do I put on other mobile phones import contacts to ThL phone?
A: 1, can through the SIM card into the ThL on mobile phones. "Address book Settings - import/export function" 2, can be achieved by some third party PC phone the import of auxiliary software to realize the address book.

7: How to adjust the gravity sensor?
A: 1, System Settings - Display - G-Sensor calibration can be 2, in case the phone off, press the volume down key + power button "Do not let go " after the shock release the power button, hold the volume down key, after waiting for a while to enter the menu screen, select ITEM TEST> power button to confirm - select G> sensor> calibration> press the power button to confirm > select Do calibration " 40 " > press the power button to confirm > press the volume key to return > select reboot- press power button to confirm, the phone can automatically restart.

8: How to Use an HDMI cable to the phone streaming media to your TV or computer play?
A: At present, only ThL W2 mobile phone support this function,  the mobile media playback on a TV or computer, to simultaneously equipped with MHL adapter and perform the following operations to be achieved through the HDMI cable. 1 Disconnect the power supply plug and microUSB cable and power cable end into the microUSB microUSB port, MHL adapter power plug into a power outlet. 2 would microUSB MHL adapter plugs into the phone's microUSB port. 3 Use the HDMI audio and video cable MHL adapter and your output device " TV or computer " connection. 4 your output device, " a TV or computer." Adjusted to accept the HDMI signal. 5 to open a media file on your phone. Note: The phone comes standard with free MHL adapter, sold separately.

9: Phone calls recording operation methods and find the file path?
A: recording call recording methods: dial or turn the phone, click on the directory button in the dialog box that appears, click to start recording, hang up the phone automatically saves ( active or passive hang up automatically saved ) Find a call recording file Path: Click settings - applications - select ES file browser - SD card catalog - click on the file PhoneRecord to inspection.

10: Insert the SD card, but the phone prompts no SD card, how do?
A: Go to System Settings > System > SD card, to see if uninstalling the SD card, as has been uninstalled, you should have an option to install the SD card, click on it to recover. Click here to install invalid if, following a total capacity of SD card and so is not available, it is recommended to remove the SD card via a card reader access to PC, PC to confirm whether the identification, if the PC does not recognize the SD card itself failures; If the PC can be identified, it is recommended for SD cards try to access the phone if it is still valid in order to restore the factory settings, heavy brush full ROM package to try to resolve this operation will clear the phone memory data, please make the appropriate data backup operations before.

11: Mobile downloading the application installed to the SD card operating method?
A: Currently not install applications downloaded directly through the mobile phone to the SD card installed, you can install on a computer help to achieve the 91 mobile assistant, assistant installed on the computer 91, open 91 aides in the upper right corner to open the Settings - Software installation - application installation location - Install to SD card on the phone need to open the USB debugging ( settings - applications - development - USB debugging on the hook )., subsequent installation of 91 assistants from the computer application will be installed directly onto the SD card.

12: Why mobile phone is less than 4G memory?
A: Because the hardware manufacturers and software vendors base is different, in fact lead to 4 gb of hardware in the software level is less than 4 gb. In addition our mobile storage partition, Recovery, the cache is take up ROM, in this case, the remaining close to 3 gb, is normal.

13: ThL phone how to get ROOT?
A: ThL phone does not provide ROOT privileges, ROOT privileges will bring certain risks and after ROOT can not enjoy aftermarket manufacturers Warranty Services THL, so ThL phone does not recommend ROOT.

14: Graphics lock password forgot how to deal with?
A: Note: This procedure will cause the operation of your phone data loss, please consider carefully; This applies to all models; Method 1: Under engineering mode to restore the factory settings; 1, the phone off; 2, press and hold the volume button the next key (W3 press the volume button ) and then hold down the power button to boot, until there is a vibrating alert, loose volume keys and power button; 3, appears to be a triangle or a small robot Andrews after the click volume keys selection keys light up the screen; 4, please use the volume key down to select "wipe data / factory reset", after selected, press the power button to confirm; 5, and then choose which one and only "Yes", please do use the volume keys selection, press the power button after selecting OK; 6, the fifth step after the completion of the operation, and then select "reboot system now", and then press the power button to confirm, you can unlock the phone automatically after a successful restart. Method 2: Select the corresponding official website Download Center upgrade package operating models to solve.

15: Portable WLAN hotspot setting method?
A: Click on Settings> Wireless & networks > Tethering & portable hotspot > on " Portable WLAN hotspot " √, then click Portable WLAN hotspot settings> Configure WLAN hotspot > Network SSID, will pop up a dialog box prompts for a username and password for the user name and password. can be modified, such as security settings will have to choose WPA2 PSK password, select OPEN as you do not need a password, you can enter a user name.

16: Display connection data connection, why not the Internet?
A: In 4.0 in the system such as can't use GPRS to the Internet, may require you to restore the factory default Settings, unresolved. Please try to upgrade the latest version of the upgrade package; Still can't solve please sent to the after-sale service center detection.

17: Wireless network tip is connected, but unable to get to the Internet. What should I do?
A: 1, verify residential broadband situation: Some residential broadband may be only limited access to a computer terminal, such as setting Mac binding, etc.; can contact the operator to check whether this restriction; 2, verify the public network conditions: at McDonald's, airports other scenes, visit the website need to obtain additional authorization codes username or content;, otherwise there may not be connected; general public network without encryption, open any network connection, will automatically jump to the corresponding page for the wireless device mobile terminal access authentication 3, to verify whether the wireless AP has access to the Internet: Recommendation: Log Home router "Router landing approach, please see the bottom of the router, or router manual " to see if the WAN port on the state of the normal operating state, if there is correctly displayed outside the network IP and DNS; or use other android devices connected to this router, see if access to the Internet; if other devices are not online, it means that the router no connection to external networks.